Field Service Technician

United. Inspired. Performance unites us, innovation inspires us, and commitment drives us to keep moving forward.

All new thinkers are welcome. We are looking for candidates who want to develop, grow, and dare to think new. Innovation is an important part of our DNA. If you appreciate an environment where you get to think new and constantly evolve, you will thrive here.

About us . Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification.

Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at

We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other's abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable.

Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes:

* Benefits eligibility begins the 1st of the month after start date

* Health care eligibility - including medical, dental, vision, prescription and telemedicine

* Wellness program

* Employee discounts

* Short and long-term disability insurance

* Life and AD&D insurance

* Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)

* Employee Assistance Program

* 401(k) plan

* Direct deposit

* Tuition reimbursement program

* Paid Vacation

* Paid Sick Time

Join Our Team as a Field Service Technician at Epiroc!

At Epiroc USA LLC, our Parts and Services (PSD) Division provides a broad range of services with the aim of maximizing customers' productivity. We focus on spare parts supply, professional service, support solutions and training.

Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. This individual will be responsible for displaying specialized expertise and skill when troubleshooting, repairing and installing parts, as needed to maintain the equipment. It is expected that this work be executed with a sense of urgency, while not compromising Epiroc's high quality standards.

The work environment includes being regularly exposed to work near moving mechanical parts, fumes or airborne particles and outdoor weather conditions, with occasional exposure to high, precarious places, toxic or caustic chemicals and the risk of electrical shock. Employees will be expected to sit for extended periods if needed, use hands to feel and reach with hands and arms, talk and hear.

Company provided Personal Protective Equipment (PPE) is required in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. This position is considered Safety Sensitive.

Location:

Elko, NV

Shift Timings (If applicable):
Shifts and days will vary to align with customer requirements. Working hours will be between 40-70 hours a week.

Responsibilities:

Level 1:

* Regularly review and update personal tool inventory on a quarterly basis to maintain compliance with the company's calibration and tool replacement protocols, and always maintain an accurate personal tool inventory

* Complete daily work assignments as requested from the customer or supervisor

* Ability to use basic analytical skills to thoroughly troubleshoot, identify problems and complete the repair of mechanical, hydraulic, electrical and pneumatic systems either by phone or on site

* Understand Company's warranty policy and be able to take initiative on processing warranty claim reports in the field

* Understand and adhere to Company safety and environmental requirements, including promoting and practicing proper safety procedures and correct use of PPE, safety is our first priority. Work sustainably, being conscious of the environmental impact

* Maintain courteous and professional demeanor and communication with customers and internal staff at all times

Level 2:

In addition to the tasks outlined in Level 1, the Level 2 technician will be responsible for:

* Provide warranty support; evaluating and validating claims, discussing issues with Product Company, and submitting service reports to support claims

* Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e-mail and telephone communication

* Be able to support varied…