Field Service Engineer

Mammoth Equipment & Exhaust Inc is on a growth trajectory. We have a great product, awesome team with a strong culture. We’ve been growing since 1974 with offices in Australia, New Zealand, Canada, Mexico, and Argentina. We offer a broad range of innovative bespoke and universal solutions to the mining, transport, rail, industrial, agriculture and marine industries globally. Our solutions help protect people and the environment.

They also help large machinery and plant equipment to run longer, last longer, and give better performance.

The Field Service Engineer at Mammoth Equipment and Exhaust plays a crucial role in the installation, maintenance, and inspection of diesel exhaust systems and emissions control solutions for heavy industrial equipment. Responsibilities encompass various technical tasks, requiring expertise in diesel exhaust systems, welding, electrical work, compliance with safety and quality standards, and performing warehouse operations. This role involves independent travel across the USA, on-site customer interactions, and the ability to work in challenging environments, including underground mining sites.

Exhaust System Diagnostics, Installation and Maintenance:

• Conduct DPM and Gaseous emissions testing. Diagnose exhaust systems and provide relevant information to the supervisor and engineering teams.
• Conduct measurements using basic measuring tools and 3D scanners for new exhaust parts, blankets, and diesel particulate filters (DPFs).
• Conduct installation of exhaust components and conduct maintenance as needed.

Insulation and Measurement:

• Install thermal blankets or lagging onto engine exhaust systems, following installation drawings and procedures.
• Take field measurements of exhaust systems and components (ability to sketch and properly dimension non-standard components is a must).

Other field duties:

• Perform simple 12/24V electrical tasks related to Back Pressure Monitor kit installations.
• Demonstrate welding and cutting skills when required.
• Will be required to travel out of town on a regular basis.

Customer Relations:

• Represent Mammoth professionally on site and build strong customer trust.
• Identify and recommend add-on opportunities (DPF services, insulation, monitors, bellows, mufflers, etc.) to customers and Inside Sales.
• Collect quote-ready information on site (measurements, photos, serials, engine data, hours, back-pressure readings, fault codes).
• Enter field leads/opportunities in CRM within 24 hours with full scope, urgency, decision-makers, budget, competitors, and next steps.
• Promote preventative maintenance and service plans; document acceptance/decline and secure approvals/POs within authority.
• Plan and execute regular follow-ups, demos, site walks, and technical support for trials and evaluations with Sales.
• Close each visit by confirming satisfaction, capturing testimonials/photos (with permission), and updating CRM and next actions by the next business day.

Collaboration and Communication:

• Interact with other employees, as well as supervisors and client crew personnel.
• Communicate with co-workers in order to facilitate knowledge transfer, including ability to mentor junior technicians.
• Communicate daily activities with office personnel, promptly reporting issues, change in scope or change in field conditions.
• Complete daily timesheets detailing the labour, equipment, and materials used during the work activities for each day.
• Complete daily reports outlining the work activities.

Health and Safety:

• Conduct, and/or take part in, Field Level Risk Assessments and toolbox talks.
• Ability to adhere to Zero Harm policies and Safe Work Procedures (Procedural non-compliance will not be tolerated).

• Keep warehouse organized and neat as per company’s standard policies and procedures.
• Report on stock items to the head office.
• Receiving and processing incoming finished goods and raw materials in the warehouse.
• Picking, packing and shipping orders as required.
• Ensure the min/max stocking by communicating with the supply chain department and Sales department.

• Work on both surface and underground mobile equipment, adhering to safety…