Technician, Service Execution

Summary:

Responsible for repair, commissioning and training of Normet equipment in a safe and timely manner by performing the following duties.

• Apply knowledge and abilities to perform technical repairs according to schedule.
• Diagnose and troubleshoot mechanical problems with the appropriate equipment to determine the most efficient course of action.
• Estimate repair costs and obtain authorization prior to beginning work for all repairs.
• Recommend and explain additional repairs as appropriate.
• Modify and/or repair vehicle systems including chassis, driveline, engine, transmission, hydraulics, pneumatics and electrics.
• Test and adjust all mechanical, hydraulic and pneumatic components and circuits.
• Travel to customer locations to complete repairs as directed.
• Wear necessary safety equipment each day (hard hat, safety glasses, work boots, harnesses, etc.).
• Act and interact professionally and effectively both within a small dedicated team and while working autonomously, internally and externally.
• Maintain Normet’s quality goals by reporting any non‑conforming issues.
• Contribute ideas to the Continuous Improvement process.
• Finalize repair order and complete service report in a timely manner.
• Coordinate with Accounting Department to ensure prompt billing of all parts, service and travel time.
• Coordinate with Parts Department to obtain repair items, components and information as needed.
• Complete necessary warranty paperwork.
• Commission equipment at various customer locations within the region and, at times, throughout North America.
• Complete production reports and submit to Manager, Service Cluster.
• Offer startup training and billable training as requested by Manager, Service Cluster.
• Perform other related duties as assigned.

• Oral communication skills.
• Written communication skills.
• Technical communication skills.
• Customer service orientation.
• Math aptitude.
• Reading skills.
• Professionalism.
• Good time management skills.

• Grade 12 or equivalent education level.
• Licensed heavy duty equipment mechanic preferred.
• Ability to read electrical and hydraulic schematics.
• At least 5 years of experience with underground / tunnelling equipment.
• Experience in Wet Shotcreting equipment and process is a plus.
• Knowledge of hydraulics, electrical and brake systems.
• Valid driver’s license.
• Willingness and ability to travel domestically and, at times, throughout North America.
• Excellent communication skills and ability to work with little supervision.
• Self‑starter, flexible, proactive, self‑motivated and willing to accept new challenges.