Field Service Technician

Field Service Technician

Functional area:

Service

Onsite or Remote:
Onsite

Country/Region: US

Location:

Elko, NV, US, 89801

Company name:
Epiroc

Date of posting:
Jul 2, 2026

Field Service Technicians provide thorough service support for technical problems, monitoring, testing, and demonstrations that result in minimizing downtime, reducing costs or promoting our product capabilities in the case of a test or demo. The role requires troubleshooting, repairing, and installing parts while maintaining an urgent sense of quality and safety.

Shifts and days will vary to align with customer requirements. Working hours will be between 40‑70 hours a week.

• Benefits eligibility begins the 1st day of the month after start date
• Health care eligibility – medical, dental, vision, prescription and telemedicine
• Wellness program
• Short and long‑term disability insurance
• Life and AD&D insurance
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA)
• Employee Assistance Program
• 401(k) plan
• Paid Vacation
• Paid Sick Time

• Regularly review and update personal tool inventory to maintain compliance with calibration and tool replacement protocols
• Complete daily work assignments as requested from the customer or supervisor
• Use basic analytical skills to troubleshoot, identify problems and repair mechanical, hydraulic, electrical and pneumatic systems either by phone or on site
• Understand Company’s warranty policy and process warranty claim reports in the field
• Adhere to safety and environmental requirements, promote proper safety procedures and correct use of PPE
• Maintain courteous and professional demeanor and communication with customers and internal staff at all times

• Provide warranty support; evaluate and validate claims, discuss issues with Product Company and submit service reports to support claims
• Communicate service and other relevant activities to the Customer and the Service Manager through daily service reports or relevant forms, e‑mail and telephone communication
• Support varied activities with simultaneous projects and deadlines in a fast‑paced environment

• Use specialized expertise and ingenuity to develop solutions customized to issues specific to customers
• Rebuild various complete components to OEM specifications in the service shop
• Perform essential functions of the job on the various equipment types supporting all business line areas
• Serve as a subject matter expert for other service technicians, support their training and development

• Basic computer skills, familiarity with Epiroc equipment, strong mechanical aptitude, good work ethic, and ability to read basic hydraulic and 24‑volt schematics
• Own hand tools and capability to expand personal tool inventory by purchasing additional tools per Epiroc’s required tool list
• Complete TL1 and TL2 training and Safe Start Modules 1‑5 within the first year of employment
• Maintain required US Department of Labor, Mine Safety & Health Administration training certificates, or agree to complete the training program(s) necessary by date required by Manager
• Valid driver’s license and good driving record; if required to operate a commercial vehicle >26,001 pounds, obtain and maintain a Commercial Driver’s License (CDL) and meet age requirements for intrastate or interstate operation
• Travel is required in this position

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 2‑5 years of relevant experience
• Complete TL1 and TL2 within 3‑6 months of hire

• Minimum of a Certificate of Completion for a Technical or Trade School, or an equivalent of 5+ years of relevant experience
• Complete TL1 and TL2 training within 1 month of hire

* Level will be determined based on selected candidate’s relevant work experience, knowledge, skills and ability to perform the essential functions of the job.

Note:

This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job. Employees are held accountable for all duties of the job.

Salary Range:
The hourly rate for this position is between $30.00 - $45.00 for Level 1; $35.00 - $52.00 for Level 2; $46.00 - $69.00 for Level 3, depending on experience and qualifications. This range reflects our commitment to fair pay based on skills, experience, and market standards.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.