Field Service Technician

Position

Field Service Technician – Epiroc USA LLC, PSD Division, Elko, NV.

Onsite, travelling to customer sites; may travel up to 2 weeks at a time.

Elko, NV

Travel required in this position.

This position is considered Safety Sensitive. It includes exposure to mechanical parts, fumes, outdoor weather conditions, chemicals, and electrical shock. Company‑provided PPE is required.

Reasonable accommodations may be provided for individuals with disabilities.

• Regularly review and update personal tool inventory on a quarterly basis.
• Complete daily work assignments as requested by the customer or supervisor.
• Use basic analytical skills to troubleshoot, identify problems, and complete repairs on mechanical, hydraulic, electrical, and pneumatic systems.
• Process warranty claim reports in the field according to company policy.
• Adhere to safety and environmental requirements, promote proper safety procedures, and use PPE.
• Maintain courteous and professional communication with customers and internal staff.

• Evaluate and validate warranty claims and submit service reports for support claims.
• Communicate service and relevant activities to the customer and Service Manager through daily service reports and other relevant forms, email, and telephone communication.
• Support varied activities, managing multiple projects and deadlines in a fast‑paced environment.

• Develop customized solutions for customer‑specific issues using specialized expertise.
• Rebuild complete components to OEM specifications in the service shop.
• Perform essential functions across various equipment types covering all business lines.
• Serve as subject‑matter expert for other service technicians and support their training and development.

• Basic computer skills and familiarity with Epiroc equipment.
• Demonstrated mechanical aptitude, strong work ethic, and ability to read basic hydraulic and 24‑volt schematics.
• Own hand tools and ability to expand inventory with additional tools per Epiroc list.
• Complete TL1 and TL2 training and Safe Start Modules 1–5 within the first year of employment.
• Maintain required U.S. Department of Labor, Mine Safety & Health Administration training certificates or complete the required training program(s) before the manager’s deadline.
• Valid driver’s license with a clean driving record; for operating a commercial vehicle over 26,001 pounds, obtain a CDL and maintain an active license. Minimum age 18 for intrastate driving, 21 for interstate.
• Travel required.

• Certificate of completion for a technical or trade school, or equivalent of 2–5 years of relevant experience.
• Complete TL1 and TL2 within 3–6 months of hire.

• Certificate of completion for a technical or trade school, or equivalent of 5+ years of relevant experience.
• Expertise in Rig Control Systems (RCS).
• Complete TL1 and TL2 training within 1 month of hire.

• Benefits eligibility begins the 1st of the month after start date.
• Health care eligibility – medical, dental, vision, prescription, and telemedicine.
• Wellness program.
• Employee discounts.
• Short and long‑term disability insurance.
• Life and AD&D insurance.
• Flexible Spending Accounts (FSAs) and Health Savings Account (HSA).
• Employee Assistance Program.
• 401(k) plan.
• Direct deposit.
• Tuition reimbursement program.
• Paid vacation.
• Paid sick time.

$45.00 to $52.00 per hour, depending on experience and qualifications. Position entitles the employee to a company vehicle.

Epiroc is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.