Account Operations Outside Specialist ; Manheim

Job Responsibilities

• Manage account relationships, maintain effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles to make recommendations for reconditioning to increase vehicle value.
• Provide quality service and assist in resolving problems.
• Respond to customer inquiries relating to vehicles.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.
• Work with lot operations for organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Actively participate in support of all safety activities aligned with Safety Excellence.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Perform other duties as assigned by management.

• Minimum:
  High School Diploma/GED.
• Generally, less than 2 years of experience in a related field.
• Safe drivers needed; valid driver’s license required.
• Verbal and written communication skills required.
• Knowledge of how to operate PC software applications (i.e., MS Office, Excel, and Outlook).
• Preferred:
  Previous experience in the auto, logistics, or transportation industry.

Pre-employment drug test must be cleared. Cox is a drug-free workplace; possession, use or being under the influence of drugs illegal under federal or state law is prohibited.

This is an outdoor role, meaning exposure to weather elements is expected every day. The candidate must dress appropriately for the weather daily.

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Additional paid time off available (bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave).
• Health care insurance (medical, dental, vision), retirement planning (401(k)).
• Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

Cox is an equal employment opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

EOE, including disability/vets.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT, or visa sponsorship now or in future.