Specialty Pharmacy Technician

About The Job

The Specialty Pharmacy Technician assists the Pharmacist(s) in all areas of pharmacy operations including data entry, product dispensing and packing of prescription orders in a high-volume fulfillment environment. The position requires routine interaction with clinic liaisons, pharmacists, and providers as well as specialty pharmacy patients with complex medication needs requiring high‑touch care and follow up. Med Star Specialty Pharmacy is committed to providing world‑class compassionate care to every patient every time at every touch point.

All associates are accountable for their role in meeting patient experience standards.

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards and safety standards. Complies with governmental and accreditation regulations.
• Answers the phones, troubleshoots issues, handles requests, answers questions or triages to the appropriate person.
• Assists with placing the daily order for drugs and supplies; receives checks and puts away the daily order; follows established inventory management procedures; participates in physical inventories and cycle counts.
• Demonstrates behavior consistent with Med Star Health's mission, vision, goals and objectives.
• Monitors workflow queues and completes all steps in a timely manner, troubleshooting and resolving issues to ensure all Rx's are completed on time.
• Prepares prescriptions for dispensing: counts, verifies and labels medication accurately and according to policy and legal requirements.
• Processes all payment transactions in person, over the phone and through the mail order module. Communicates and resolves any payment‑related denials or discrepancies.
• Prepares prescriptions for packaging for daily shipment. Creates invoices and shipping labels; ensures compliance with HIPAA requirements; and follows all cold chain shipping standards.
• Processes refills and performs data entry of new prescriptions including demographics, insurance plans and prescription information under the supervision of a pharmacist; brings to the attention of a pharmacist any claims requiring overrides or interventions; troubleshoots insurance claim rejects; and follows up on problem prescriptions.
• Communicates regularly with the teams in the clinics and the support center about the status of benefits pre‑authorizations and financial assistance; as well as copay or other issues to facilitate timely processing of prescription orders and deliveries.
• Performs other duties as assigned.

• High School Diploma or GED required

• 1-2 years Pharmacy technician experience in a retail, long‑term care, mail order or specialty pharmacy setting required

• Successful completion of the pharmacy technician certification through the nationally accredited certification examination of PTCB (Pharmacy Technician Certification Board) or the ExCPT (Exam for the Certification of Pharmacy Technicians) within 6 months of hire date; within 180 days required
• Pharmacy technician licensure required or
• Registration as required by the state where the pharmacy is located required

USD $19.55 - USD $34.25 /Hr.