Change Manager, IT​/Tech

Location:

Remote, MD
- Occasional in-person to the DC Metro Area as necessary

Dynanet Corporation Overview:

Dynanet started with a focus on IT infrastructure and operations, helping organizations enhance their networks and overcome the limitations of 1990s technology. From strengthening communication channels to introducing innovative ways to collaborate and share information, Dynanet played a crucial role in shaping the early stages of digital transformation. The company’s efforts helped organizations build the very fabric of connectivity that now powers our modern world.

Over the last three decades, Dynanet has grown into a trusted partner for organizations looking to innovate boldly and transform seamlessly. While technology continues to evolve and unlock new opportunities, for nearly 30 years, Dynanet remains committed to delivering cutting-edge solutions that drive lasting change for its customers. Through agility, foresight, and an unwavering dedication to excellence, Dynanet continues to empower organizations to thrive in a rapidly changing digital landscape.

Our story is more than just a story of technology – it’s a story of vision, growth, and transformation that has shaped the past and continues to pave the way for the future.

About the Role:

The Change Manager will play a central role in enhancing governance, release readiness, and enterprise workflow consistency by overseeing the full lifecycle of technology changes across configuration tools such as Jira and Service Now. This position ensures that all change-control processes—ranging from CCB and ARB reviews to risk assessments and release coordination—are executed with transparency, tracked through effective dashboard reporting, and continuously improved for efficiency.

By administering workflows, enforcing standards, maintaining team boards, and driving ongoing enhancements to change governance, the Change Manager helps maintain a stable, predictable environment that enables rapid modernization while safeguarding operational integrity.

The role also requires the ability to clearly communicate processes and train teams to understand and follow change-control expectations. Responsibilities include managing change control activities, setting up Jira and Service Now workflows, and collaborating with teams to ensure compliance with governance requirements.

• Lead and facilitate CCB and ARB governance processes
• Administer, configure, and optimize Jira workflows and team boards
• Manage and track change requests within Service Now
• Oversee end-to-end risk analysis and release management activities
• Maintain enterprise reporting dashboards and governance documentation
• Ensure consistent adherence to change management policies and standards
• Communicate process updates clearly and train teams on expectations

Required Professional

Skills:

• 3+ years of experience in change management or release/change governance
• Hands‑on experience with Jira, Confluence, and Service Now
• Proven ability to set up consistent Jira boards, Confluence spaces, and governance dashboards that roll up to leadership reporting
• Strong understanding of workflow design and enterprise governance practices
• Jira administration experience strongly preferred

Preferred Professional

Skills:

• Advanced Jira configuration or Jira Admin certification
• Experience administering Confluence spaces and structured documentation
• Service Now Change Management experience
• Strong communication, facilitation, and documentation abilities

Dynanet Team Requirements and Expectations:

• Possess Strong written and verbal communication skills.
• Highly organized with an ability to prioritize, balance, and effectively advance multiple competing priorities in a high-volume, fast-paced environment.
• Ability to interact in a professional and collaborative manner with fellow Dynanet Teammates and the clients, and business partners that we work with.
• Ability and desire to challenge and educate yourself to support and advance IT services delivery in the Federal agencies we serve.
• Excellent judgment and creative problem-solving skills.
• Respond to team member and client requests via email, MS teams, or other communication means during core business hours.
• Active listening skills to understand clients' needs, and collaboration skills to work with other developers and designers.