Field Service Representative; Elkridge, MD

Position: Field Service Representative (Elkridge, MD)
Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers' toughest challenges.

While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy:  applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Field Service Representative I (Elkridge, MD) (Solventum)

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You'll Make in this Role

This position is directly responsible for serving the needs of our healthcare clients, inclusive of the delivery, pickup and maintenance of cutting-edge medical device equipment. The Field Service Representative will interface with Solventum customers daily and is responsible for building, cultivating, and maintaining superior customer relationships. The daily responsibilities encompass the preparation of medical equipment for patient use to include disinfection, quality control testing, preparation for use and transportation of the equipment to and from customer locations utilizing a company provided vehicle.

As a Field Service Representative, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

* Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions

* Executes timely and accurate order management using company issued computers and electronic equipment for accurate documentation and record keeping.

* Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Gathers customer feedback responding and/or escalating to management as appropriate.

* Assists customers in the research and due diligence searches for missing & misplaced medical equipment within customer locations or the service environment.

* Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position.

* Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.

* Organizes and executes assigned work tasks to effectively and efficiently meet customer expected time frames for service.

* Tracks inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of products

* Accurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners;
Loading and unloading medical equipment from company vehicles.

* Follows all work and safety instructions and conforms to Company and Departmental policies and procedures. Maintains a clean, orderly and safe working environment

Company Vehicle

This position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position

Your Skills and Expertise

To set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:

* High School Diploma/GED or higher

* Requires a minimum of 1 year of work experience in a customer facing or service-related field

* Current, valid Driver's License

Additional qualifications that could help you succeed even further in this role include:

* Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties

* Ability to meet physical requirements of the position…