Automotive Service Advisor​/Writer - Elkton Ford

Income Ranges from $50,000 to $85,000+ - Position is Salary Plus Commission/Bonus base.

Address: 503 East Pulaski Hwy., Elkton, MD 21921.

Automotive Service Advisor / Service Writer Full-Time

Be the Connection Between Customers and Service Excellence

The Hertrich Family of Automobile Dealerships is hiring a motivated, customer-focused Automotive Service Advisor / Service Writer to join our high-performing service team.

If you enjoy helping customers, staying busy, and working in a fast-paced, team-driven environment, this is a great opportunity to grow your career.

• Family-owned and operated dealership group
• 24 dealerships | 18 automotive brands | 15 collision centers
• Strong community involvement, supporting 90+ local organizations
• Long-term stability with room to grow

• Extremely competitive salary
• Clear pathways into success and career advancement
• Medical, Dental, Vision, Life & Disability insurance
• Paid vacation, holidays, and personal days
• 401(k) with employer match
• Employee vehicle purchase discounts

• Greet service customers promptly and professionally
• Answer service calls and schedule appointments
• Communicate repair needs, estimates, and timelines clearly
• Coordinate repair orders with Technicians
• Keep customers informed throughout the service process
• Recommend additional maintenance or services when appropriate
• Maintain accurate service records
• Deliver an exceptional customer experience-every visit

• Customer-focused, energetic, and team-oriented attitude
• Prior customer service and/or sales experience required (automotive experience is a plus)
• Strong communication skills (English required; Spanish bilingual preferred)
• Comfortable using computers and learning dealership software
• High School Diploma or GED required
• Flexible schedule, including evenings and Saturdays
• Valid driver's license with a clean driving record

Hertrich Family of Automobile Dealerships is an Equal Opportunity/ Drug-free Employer committed to an inclusive workplace where all employees can thrive.