Computer Network Specialist Ii

Introduction

When you join the Maryland Department of Human Services (DHS), you join a team of more than 5,000 employees across the state dedicated to positively changing the lives of more than one million Marylanders each year. We do this by providing economic support, preventive services, and caring for children and adults. We aim to deliver services so that we more quickly meet the needs of the people we serve.

At DHS, we grapple with hard questions to find new ways to foster a culture of bold innovation. We do this to ensure that in Maryland, we leave no one behind.

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Cecil County Department of Social Services
Local General Administration/IT
170

E. Main Street
Elkton, MD 21921

Provide information technology services to internal customers (employees) responsible for a broad array of social service programs serving the citizens of Cecil County. This position is responsible for deploying, repairing and maintaining hardware/software equipment including PCs, laptops, iPads, VoIP phones, cell phones, copiers, and scanners.

• Respond to user work orders received via the Help Ticket system promptly and professionally, providing resolution to software, hardware and application issues.

• Maintain contact with software/hardware vendors to troubleshoot and resolve equipment or application problems.
• Repair malfunctioning printers, computers, iPhones, iPads and other devices as possible.

• Install and upgrade computer software applications, using Intune and Management Console.
• Monitor agency computers and services for viruses and malware.
• Orient/retrain users in the appropriate utilization of DHS systems for security purposes.

• Maintain agency VOIP system and automated attendant telephone system.
• Configure changes for new and existing employees for telephone and voice mail applications.

• Maintain and troubleshoot agency copiers under contract and consult with technicians when necessary.
• Network copiers when possible for best economic outcome.

• Two years and six months of experience, including one year of experience planning, integrating and maintaining software and hardware for local or wide area computer networks and an additional eighteen months of experience converting data from project specifications by preparing program code using generally accepted computer programming languages or other developmental tools; planning, installing and maintaining data communications network lines and devices;
  
  or evaluating, implementing and maintaining computer hardware and software.
• Graduation from an accredited high school or possession of a high school equivalency certificate and fifteen credit hours from an accredited college or university in systems analysis and applications programming using generally accepted computer programming languages or other developmental tools for the additional eighteen months of the required experience.
• Graduation from an accredited high school or possession of a high school equivalency certificate and completion of a certification program in Network Administration, such as Certified Novell Administrator (CNA), Microsoft Certified Product Specialist NT 4.0 Administrator or equivalent certification program for the additional eighteen months of the required experience.
• Experience in operating computer systems, scheduling, controlling input and output or maintaining backups or data storage, processing data on computer systems, evaluating, implementing and maintaining computer hardware and software or converting data from project specifications by developing programs using generally accepted computer programming languages or other developmental tools, on a year‑for‑year basis for graduation from an accredited high school or possession of a high school equivalency certificate.
• Possession of a Bachelor’s degree in computer information technology, management information systems, or other information technology related field, including coursework in local or wide area computer networks, from an accredited college or university and…