Sr. ERP Analyst

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The Senior ERP Analyst serves as a senior technical analyst for Highline Warren's Sage 100 ERP platform and related business applications. Reporting to the Director of ERP Applications and taking daily direction from the ERP Technical Lead, this role is responsible for translating approved business requirements into detailed technical requirements, solution specifications, system configurations, integrations, reports, customizations, and testing plans. The position supports the reliable operation, enhancement, and optimization of Sage 100 and connected systems while ensuring solutions are maintainable, scalable, and aligned with established technical standards.

The Senior ERP Analyst partners with Product Owners, Business Analysts, ERP Analysts, developers, vendors, and business stakeholders to evaluate technical approaches and deliver ERP capabilities. This role serves as a technical subject matter expert for Sage 100 administration, configuration, User Defined Fields, User Defined Tables, User Defined Scripts, Custom Office, Visual Integrator, reporting, data integrity, integrations, upgrades, and advanced troubleshooting.

• Translate approved business requirements into detailed technical requirements, functional specifications, configuration notes, integration requirements, reporting specifications, and testing criteria.
• Partner with Product Owners, Business Analysts, ERP Analysts, and the ERP Technical Lead to clarify requirements and define technically feasible ERP solutions.
• Evaluate solution options for scalability, maintainability, performance, security, data integrity, and upgrade compatibility.
• Document technical designs, assumptions, dependencies, risks, and support considerations for ERP enhancements and projects.

• Configure, maintain, and support Sage 100 modules, application settings, security-related configuration, forms, import/export processes, and related system controls.
• Design, test, deploy, and troubleshoot Sage 100 customizations including User Defined Fields (UDFs), User Defined Tables (UDTs), User Defined Scripts (UDS), Custom Office enhancements, and role-specific screen modifications.
• Analyze existing Sage 100 customizations and recommend improvements to reduce technical debt, improve reliability, and preserve future upgrade compatibility.
• Support Sage 100 tools and technical capabilities such as Visual Integrator, Business Object Interface concepts, scripting, custom reports, and third-party add-on configuration.

• Support integrations between Sage 100 and related systems including warehouse, EDI, payment processing, tax, reporting, shipping, and other business-critical applications.
• Analyze and resolve interface failures, data synchronization issues, transaction errors, and integration exceptions.
• Develop and support data extracts, imports, reconciliations, validation procedures, and conversion activities.
• Maintain a strong understanding of Sage 100 data structures, file layouts, transaction flows, and downstream data dependencies.

• Serve as an escalation point for complex Sage 100 application, customization, reporting, data, and integration issues.
• Perform detailed root cause analysis and coordinate resolution across internal IT teams, vendors, developers, and business stakeholders.
• Monitor recurring issues and recommend permanent corrective actions that improve stability, reliability, and supportability.
• Support production issue triage, change validation, and post-deployment stabilization activities.

• Create and maintain SQL queries, data extracts, report requirements, report validations, and technical documentation for ERP reporting needs.
• Support reporting tools and custom reports used with Sage 100, including Crystal Reports, SSRS, Power BI, or similar platforms where applicable.
• Investigate reporting discrepancies by tracing data across Sage 100 tables, custom fields, integrations, and downstream reporting environments.
• Support data governance efforts by identifying data quality issues, validation gaps, and integration-related risks.

• Lead technical testing activities including configuration testing, unit testing, system testing, integration testing, regression testing, and deployment validation.
• Develop technical test plans, scripts, validation scenarios, and release checklists for Sage 100 changes and related integrations.
• Support Sage 100 upgrades, patches, third-party add-on updates, compatibility testing, and cutover planning.
• Coordinate release readiness and post-release support with ERP…