Peer Assistant Learning; PALs Coordinator

Peer Assistant Learning (PALs) Coordinator

Central Washington University is recruiting a PALs Coordinator to join our Learning Commons team in Ellensburg, Washington. This role is a key member of the team, supporting the university’s vision of student success and community engagement.

• Recruit, train, and oversee Peer Tutors for all PALs/group tutoring
• Develop and teach supplemental instruction curriculum that aligns with CRLA certification requirements
• Create content for and lead weekly professional development meetings for tutors
• Develop instructional materials and resources as needed
• Collaborate with Learning Commons administrative team to develop and update tutoring manuals, policies, and procedures
• Communicate with faculty across all campuses and online to determine appropriate academic support measures and coordinate with other Learning Commons staff to support student success
• Implement and regularly assess the policies and procedures for PALs that enable the program to function effectively and consistently across multiple disciplines and across general education
• Support faculty in understanding, supporting, and following the requirements of PALs policies to align with best practices
• Lead PALs programs according to governing principles of the Council for the Advancement of Students (CAS), College Reading and Learning Association (CRLA), and National College Learning Center Association (NCLCA)
• Represent the Learning Commons in extensive collaboration with academic units to develop supplemental instruction for high‑need courses
• Develop curriculum centered around CRLA requirements, metacognitive revision strategies, and current learning theories
• Develop ongoing onboarding materials, student binders, and handouts to use for PALs and Learning Commons student employees
• Consult with the Learning Commons staff and students in strategizing a forward vision for PALs programming

• Actively engage in ongoing recruitment and hiring 30‑40 new student employees
• Oversee PALs leader observations and performance evaluations; provide ongoing and timely feedback to PALs leaders about performance
• Ensure student employees have necessary resources
• Oversee and direct the work of student employees; serve as mentor, coach, and leader, resolve complaints or issues in a timely manner and, in consultation with the Assistant Director, take corrective action in a timely manner
• Promote professional development opportunities
• Communicate information to staff on an ongoing basis to influence staff engagement and to be a part of a larger community
• Recognize and reward student employees for good performance
• Schedule student employee work hours/shifts; monitor hours worked; approve payable time and absence requests
• Recognize the value of and promote a strong workforce. Value and encourage perspectives, creativity, and teamwork

• Make programmatic decisions based on assessments of student and faculty involvement, success rates, GPA comparisons, and funding
• Determine appropriate support structures based on faculty and student need, and data required by governing bodies
• Run queries on course success rates to inform decision making regarding courses with high need for support
• Oversee tracking of attendance, ensuring that appropriate recordkeeping and data management is maintained
• Develop and provide reports to track quality, participation, and results of courses supported by group tutoring
• Engage in research and evidence‑based assessment; use reports and metrics to inform decision making for PALs programming
• Engage PALs leaders in assessment, program building, and marketing
• Schedule all PALs sessions and manage all daily operations related to supplemental instruction/group tutoring
• Monitor PALs engagement in courses and take responsibility for creating high‑quality programming

• Manage regular communications, marketing strategies, and materials about PALs
• Work with Learning Commons Staff to ensure website has up‑to‑date information regarding all PALs offerings
• Work directly with advisors and faculty to support students in high‑need and general education classes
• Participate actively in new…