Patient Service Representative - Dermatology

Company Description

KVH is an integrated healthcare delivery system that includes 24-hour emergency care, inpatient, and outpatient hospital services through KVH Hospital. Services offered include family medicine, internal medicine, geriatric nursing, home health and hospice, physical therapy, orthopedics, general surgery, pediatrics, women’s health, and urgent care.

The Patient Service Representative is an integral part of the healthcare team. The primary responsibilities include reception duties, managing medical records, handling referrals and pre‑authorizations, and scheduling appointments. The role also requires close collaboration with the healthcare team, KVH personnel, and external customers.

• High School Diploma or equivalent
• At least one year of general administrative/clerical or customer service experience
• Proficient in Microsoft products (medium to expert level)
• Knowledge of Medical Terminology
• Experience with cash handling

• Some college coursework
• Bilingual abilities
• Previous medical office experience, including exposure to medical records, insurance verification and pre‑authorization fundamentals, scheduling, or high‑volume phone systems
• Certified Professional Coder from The American Academy of Professional Coders
• Certified Billing and Coding Specialist from the National Health career Association
• Certified Medical Administrative Assistant from the National Health career Association

Wage: $19.62 – $29.74 per hour, based on applicable experience.
FTE: 1.0 (40 hours/week).
Benefits: Position is benefits eligible.
Union Status: Non‑union covered position.