Case Manager and Confidential Advocate

Job Summary

Central Washington University is recruiting a Case Manager and Confidential Advocate to join our Case Management team in Ellensburg, Washington. This role is an important member of our team as they enhance the vision for the University. The role is a campus-based position, which means you get to see the lives you are impacting. We're offering a competitive salary plus the awesome CWU benefits.

Who we are:

We are a team of individuals committed to Changing Students' Lives. No matter what job, each of us plays a part in supporting and empowering our students to fulfill their dreams.

Working in higher education provides career growth and career choice. Think of a university campus like a mini city, operating across 380 acres. You'll find diverse academics, libraries, athletics and sporting events, full service and quick serve dining, conferences and events from small to large, recreation centers, housing, health services, police and public safety for the campus population of ~8,300 students.

Central Washington University has been named a Fulbright U.S. Scholar Program Top Producing Institution for the  academic year. In addition, for seven out of eight years, CWU was a recipient of the prestigious Higher Education Excellence in Diversity (HEED) Award from INSIGHT Into Diversity magazine. Rent Cafe has also named CWU #13 of the Top 20 Best College Towns in the U.S. in 2025.

Come join us on our journey to encourage, inspire, and create spaces where all identities thrive on campus.

Tour our campus in Ellensburg here.

What we offer:

Our investment in you begins the day you join our team, a healthy and successful future for you is important to us. We offer medical, dental, life and disability insurance, retirement and optional savings plans, tuition assistance for you and your dependents, discounts across town, an employee assistance program for individualized counseling, and a wellness incentive program. Learn more:
Benefits, Perks, and Leave and Total Rewards Calculator.

The Role:

The Case Manager and Confidential Advocate provides individual support and assistance to students seeking to overcome obstacles related to their academic goals and/or personal health and well-being. This includes serving as a confidential, trauma informed resource for students impacted by interpersonal violence, including sexual assault, dating violence, stalking, or other forms of violence or harassment. The Case Manager conducts outreach to students experiencing distress and offers advocacy, safety focused guidance, referrals, and information on navigating university and community systems.

Case Managers directly affect the vision, mission, and values of Central Washington University by promoting a campus environment that ensures the safety and physical well-being of all students.

All employees are expected to uphold and contribute to CWU's vision, mission, and values, fostering a culture of student success and institutional excellence.

Job Duties

Behavioral Intervention/Counseling/Case Management:

* Conducts triage assessment of students need to determine appropriate interventions based on the urgency of the reported concerns.

* Provides one-on-one student assistance with resource navigation, short-term crisis support, advocacy, referrals, and information on system-wide operations. This may include resource coordination, problem-solving, and providing help to students impacted by traumatic, disruptive or disturbing life events.

* Serves on weekly Referral & Response rotation, initiating outreach to students identified as needing additional support, including students in significant distress.

* Coordinates follow-up assistance for students and provides short-term, non-clinical supportive counseling as needed in conjunction with the student's support system, healthcare provider(s), and/or other support and resources.

* Refers students to community and private resources as appropriate based on each student's unique circumstances.

* Consults and maintain positive working relationships with campus and community resources to ensure quality referrals.

* Maintains full, accurate, and up-to-date case records.

* Provides daytime crisis resource coordination

* Provide confidential, trauma informed support to students impacted by sexual assault, dating/domestic violence, stalking, harassment, or other forms of interpersonal violence.

Administrative Consultation and Outreach:

* Collaborates with colleagues in the Health & Wellness unit to recommend and develop protocols, interventions, and programming in response to campus trends.

* Serves on and counsels' behavioral intervention & threat assessment teams upon request and provides expertise in risk assessment and interventions.

* Offers consultation to faculty, staff, parents, health care providers and other stakeholders for the purposes of care coordination

* Advocates for the implementation of process updates and removal of barriers for students seeking assistance.

* Engages in consultation with key campus…