Community Based Worker

• Provide clients with the best experience possible in receiving whole person care through a person-centered, trauma-informed approach
• Provide a single point of contact for clients within Hope Source to address a wide variety of needs
• Provide connections to other systems of care while ensuring continuity between internal and external referrals and services
• Streamline client access to all services ensuring excellent and uncomplicated quality of care to the greatest extent possible
• Advocate and refer for services, including financial assistance, legal aid, housing, job placement, education, primary healthcare, mental health, substance treatment and other client-identified needs
• Possess a broad understanding of all available programs, services, and community providers
• Engage in client focused case conferencing with partner agencies to ensure clients are receiving assistance to access the services they need for long term stability
• Support clients as they navigate complicated systems and remove barriers where possible
• Advocate for clients until they reach self-sufficiency
• Other duties as assigned

• Effectively and tactfully handling difficult or sensitive issues using tact and diplomacy
• Strives to anticipate, identify, and understand customers’ wants, needs, and concerns, partnering with them to assist them in achieving their objectives
• Effectively communicates, building rapport and relating well to individuals with diverse backgrounds regardless of differences
• Handles any situation gracefully by using non-verbal communication, in-depth questioning and active listening skills in order to recognize other perspectives
• Collaborates with others to meet objectives, sharing responsibility with team members for successes and failures, recognizing and appreciating the contributions of team members
• Competent computer skills with proficiency in Microsoft Office products and ability to learn new technical skills
• Ability to demonstrate flexibility and to adapt when faced with internal or external barriers, or when faced with differing points of view
• Ability to anticipate next steps, be proactive and collaborate with coworkers and stakeholders
• Ability to use integrated technology platforms and virtual care coordination tools
• Ability to use good judgment and problem-solving skills, able to effectively respond to difficult situations and resolve conflicts
• Ability to work independently in a fast-paced environment
• Ability to organize and prioritize workload; effective time and task management skills in achieving program initiatives and priorities
• Ability to successfully complete tasks with little or no supervision
• Ability to anticipate patient and team member needs
• Bi-lingual English/Spanish preferred

Demonstrates expertise in providing person-centered, trauma-informed care while effectively advocating for clients’ diverse needs. Proficient in navigating complex systems and collaborating with various stakeholders to ensure continuity of care and client self-sufficiency.

• Client Advocacy
• Case Conferencing
• Crisis Management
• Bilingual English/Spanish
• Proficiency in Microsoft Office

• Effective Communication
• Active Listening
• Problem-Solving
• Flexibility
• Team Collaboration

• Whole Person Care
• Trauma-Informed Approach
• Continuity of Care
• Financial Assistance
• Mental Health Services
• Substance Treatment
• Job Placement
• Education Services
• Community Providers
• Client-Centered Services

• Integrated Technology Platforms
• Virtual Care Coordination Tools