Systems Administrator​/Service Desk

Purpose and Impact

Come be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands-on assistance in designing, implementing, managing, and sustaining operations across various network environments for our customer.

We provide an environment that fosters and supports innovation and valuing “outside-the-box” thinking to solve complex problems. There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset. We are a highly technical group and nurture growth, with a technical culture of cross-trained teammates with opportunities to develop additional skillsets.

8hrs/day, 5days per week, all onsite. Occasional Thursday evening patching (starting at 5 PM). Occasional travel will be available.

• Maintain smooth operation of multi‑user computer systems in coordination with systems and network engineering teams.
• Monitor and manage system resources (CPU, disk, memory, response times) to ensure optimal performance.
• Perform systems security administration, including account creation, user profile management, workstation/server imaging, and access control across multiple networks.
• Install, configure, and maintain system‑wide software; set up administrator accounts; maintain system documentation; and tune system performance.
• Provide Tier 1–2 support to users, distinguishing isolated issues from enterprise‑wide problems.
• Support implementation, troubleshooting, and maintenance of IT systems across Windows and Linux environments.
• Work within a JIRA ticketing environment to track incidents, collect data, analyze trends, and implement solutions.
• Diagnose customer issues, initiate repairs or returns, and document recurring problems with recommended preventive actions.
• Collaborate with systems and network engineers on enterprise‑wide deployments and technology rollouts.
• Install and troubleshoot workstations, thin clients, applications, printers, scanners, phones, and other IT equipment.
• Provide backup recovery support and make recommendations for hardware/software purchases.
• Create and maintain technical documentation, including logical and physical diagrams.

Standard Work Environment

• 4+ years of experience in an enterprise IT environment performing systems administration and/or end‑user support
• Experience imaging and deploying Windows servers and/or workstations
• Strong troubleshooting experience in Windows environments
• Experience with Virtual Desktop Infrastructure (VDI), specifically VMware
• Experience administering enterprise systems using Active Directory and related administrative tools
• Ability to create clear technical documentation and diagrams
• Strong communication skills and customer‑focused troubleshooting ability
• Experience with ticketing systems (Jira, Service Now, etc.)
• Experience working within classified enterprise networks
• Team‑oriented mindset with the ability to collaborate technically with peers
• Required IAT Certs: one or more of the following:
  Security+, SecurityX (CASP+), or CISSP
• Required Vendor Cert: one or more of the following:
  Microsoft, VMWare, Cisco, Netapp, Pure Storage, HP, Dell, Linux+, Red Hat. If not currently achieved, then must achieve within 6 months of hire

• TS/SCI

• 4+

• Required IAT Certs: one or more of the following:
  Security+, SecurityX (CASP+), CISSP
• Required Vendor Cert: one or more of the following:
  Microsoft, VMWare, Cisco, Netapp, Pure Storage, HP, Dell, Linux+, Red Hat. If not currently achieved, then must achieve within 6 months of hire

• Bachelors Degree
• Prior Military experience

This position is not designated as a safety sensitive position.

As part of our commitment to maintaining a safe and compliant work environment, Amentum is a drug-free workplace and requires all personnel to comply with company drug and alcohol policies as a condition of employment. Employment is contingent upon successful completion of the drug screening process. Please note…