Principal End User Experience​/Desktop Automation Engineer - TS​/SCI w​/Poly

Principal End User Experience / Desktop Automation Engineer

We are seeking a hands‑on End User Experience Engineer with strong scripting and endpoint administration experience to support enterprise desktop environments. This role focuses on automation, operational analytics, and improving end‑user performance through data‑driven insights and tooling integration.

The ideal candidate blends desktop engineering expertise with scripting, data analysis, and Splunk‑based observability to improve endpoint health, performance, and user experience.

• Develop and maintain automation solutions using scripting (Power Shell, SQL, SQLite, SCALE, etc) to support endpoint management and operational workflows
• Administer and support enterprise desktop environments (Windows preferred)
• Create and maintain SQL queries and data sets to analyze endpoint performance and user experience metrics
• Leverage analytics frameworks to identify trends, anomalies, and improvement opportunities across the desktop environment
• Utilize Splunk dashboards, searches, and alerts to monitor endpoint health and operational KPIs
• Integrate desktop tooling (SCCM, 1E, Intune, Tanium, etc.) with analytics platforms for centralized visibility
• Automate remediation actions based on data‑driven thresholds and performance indicators
• Collaborate with infrastructure, operations, and service desk teams to improve end‑user experience
• Build dashboards and reports for leadership and operational teams
• Document automation workflows, scripts, and analytics models

• Education: Bachelor’s degree (BA/BS)
• Experience: 8+ years of related experience of endpoint engineering, desktop engineering, or end‑user experience roles
• Required Skills:
  • Strong scripting experience
  • Desktop administration / endpoint engineering experience
  • Experience querying data using SQL / SQLite
  • Experience analyzing operational or performance data
  • Troubleshooting Windows endpoint issues at scale
  • Experience building automation for operational efficiency
• Experience Requirements:
  • Strong hands‑on automation and scripting background
  • Experience supporting large‑scale enterprise environments
• Preferred
  
  Skills:
  
  
  • Splunk power user experience (search, dashboards, alerts)
  • Experience working with endpoint management platforms (SCCM, Intune, 1E, Tanium, etc.)
  • Experience with endpoint analytics frameworks
  • Experience building data pipelines for operational metrics
  • Familiarity with user experience monitoring tools
  • Experience integrating multiple endpoint tools into a single analytics view
  • Knowledge of ITSM‑driven automation
• Location: Annapolis Junction, MD
• Security Clearance: TS/SCI with Polygraph
• Citizenship: US Citizenship required
• Certification
  
  Required:
  
  DoD 8570 IAT Level II certified

• 401(k) with company match
• Comprehensive health and wellness benefits
• Internal mobility team dedicated to helping you grow your career
• Professional development, including paid education and certifications
• Access to cutting‑edge technology and tools to expand your skills