ServiceNow Developer

Overview

DecisionPoint seeks a Service Now Developer to support the U.S. Air Force Executive Airlift Communications Network program. The developer will design, configure, customize, and maintain Service Now capabilities supporting EACN and 89th Communications Squadron business and operational requirements.

The Service Now Developer will develop workflows, dashboards, wireframes, and repeatable processes across IT Service Management, IT Business Management, and IT Asset Management modules.

This position supports the Government Security Operations Center at Joint Base Andrews, Maryland, and is expected to require on-site performance.

Note
:
By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid.

The Service Now Developer will:

• Provide full-spectrum Service Now development and platform support.

• Design and implement workflows and wireframes aligned with Government business processes.

• Configure and customize ITSM, ITBM, and ITAM modules.

• Develop dashboards, reports, metrics, and trend-analysis capabilities.

• Create repeatable processes that improve operational efficiency and user experience.

• Translate technical and business requirements into Service Now solutions.

• Support software configuration changes, system-design updates, and equipment upgrades.

• Collaborate with Government stakeholders and Dev Ops teams during development sprints.

• Develop, test, document, and deploy platform enhancements.

• Troubleshoot application, workflow, integration, and performance issues.

• Maintain technical documentation, configuration records, and development standards.

• Support user acceptance testing and validation of new functionality.

• Ensure Service Now solutions comply with applicable security and accessibility requirements.

• Provide technical guidance and training to users and administrators.

Clearance Requirement:

Must hold an active Secret clearance.

Education:

Bachelor’s degree in Information Technology, Computer Science, Software Development, Information Systems, or a related field.

Experience:

• Minimum five years of Service Now development or administration experience.

• Experience developing and customizing Service Now applications, workflows, forms, and dashboards.

• Experience supporting ITSM, ITBM, and ITAM modules.

• Experience gathering requirements and translating business processes into technical solutions.

• Experience supporting federal, Department of Defense, or mission-critical environments preferred.

Technical Knowledge:

• Knowledge of Service Now application development, configuration, administration, and platform architecture.

• Experience with Flow Designer, Workflow Editor, JavaScript, business rules, client scripts, and UI policies.

• Familiarity with Agile development, sprint planning, testing, and release management.

• Understanding of ITIL processes, including incident, change, knowledge, and asset management.

• Ability to develop reports, dashboards, integrations, workflows, and user interfaces.

• Familiarity with Section 508 and Department of Defense cybersecurity requirements.

Certifications:

• Service Now Certified Application Developer certification required at the time of contract award.

• Service Now Certified Implementation Specialist–IT Service Management certification preferred.

• Additional Service Now, ITIL, Agile, or cybersecurity certifications preferred.

Skills:

• Strong application-development and problem-solving abilities.

• Excellent requirements-analysis and technical-documentation skills.

• Strong attention to usability, quality, and process consistency.

• Ability to collaborate with technical teams and Government stakeholders.

• Ability to perform on-site duties at Joint Base Andrews, Maryland.

Compensation: Anticipated salary range is $–$ per year

DecisionPoint Corporation is an Equal Employment Opportunity and Affiliated Business Concern that provides equal employment opportunity in accordance with all applicable Equal Employment Opportunity/Affirmative Action laws, directives and regulations to all employees and qualified applicants without regard to race, ethnicity, color, religion, national origin, sex, age, disability status, pregnancy, sexual orientation, gender identity, genetic information, protected veteran status, or any other protected status under Federal, State or Local laws.