Global IT Support Director: Scale Enterprise Service Desk
Job in
Ellicott City, Howard County, Maryland, 21042, USA
Listed on 2026-08-15
Listing for:
AV
Full Time
position Listed on 2026-08-15
Job specializations:
-
IT/Tech
Systems Administrator, IT Support, IT Project Manager, IT Specialist
Job Description & How to Apply Below
AV is seeking a Director of Global IT Support to oversee enterprise-wide end-user support for about 5,000 employees across multiple locations. You will shape strategy, drive execution, and foster a high-performance culture focused on service excellence and automation.
Reporting to the VP of IT, you’ll align IT services with business needs and ensure compliance. You will lead a globally distributed team, manage onshore/offshore staffing, and optimize onboarding and offboarding.
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