Forward Deployed Engineer Job Ellicott City area,Maryland USA,IT/Tech

Engage with Public Safety, Military, and other Pro customers
Monitor and answer support requests relating to all Pro line products
Document current use cases, issues, and opportunities
Provide regular reports to leadership on product and customer performance to help develop future strategies and roadmap
Work cross-functionally with Product Management and Engineering to troubleshoot technical issues
Ensure compliance with all regulatory requirements
Conduct virtual and onsite training and equipment installations with customers
Support technical presales activities, including onsite or virtual customer demos
Support business development activities such as RFPs, demos, trade shows, and Q&A sessions
Stay current on technological advancements in the industry and customers' latest employment criteria
Advocate for customers by identifying issues and contributing to the voice-of-the-customer program
Collaborate with Marketing, Sales, Product, Engineering, and Solutions Architect teams
Travel up to 50% as required

Requirements

6+ years of professional experience, preferably deploying or utilizing technology products in a Public Safety or Military organization
Some professional experience related to tactical communications
Solid technical background with hands-on experience in digital technologies
Ability to grasp customers’ needs and suggest timely solutions
Exceptional organizational, presentation, verbal, and written communication skills
Strong analytical and problem-solving skills
Physical ability to carry 30 pounds of equipment and work in austere conditions
Experience with CRM tools and ticketing systems such as Salesforce or Jira
Ability to work independently and communicate effectively
Ability to explain technical details and requirements to both non-technical and highly technical audiences through onsite and virtual engagements
Strong work ethic and ability to provide quick and effective resolutions to customer questions
Customer/service orientation and ability to build strong customer relationships
Strategic thinking, planning, and out-of-the-box problem-solving
Ability to lift 30 lbs.
U.S. Citizen or Green Card required for ITAR compliance
May require eligibility to obtain and maintain a U.S. security clearance
Preferred: passion for tactical communications and technology
Preferred: operational experience such as active-duty military, law enforcement, or Public Safety experience, including emergency management, search and rescue, wildland firefighting, or disaster response
Preferred: passion for go Tenna and its mission

Core Competencies

Demonstrates strong technical expertise in digital technologies and tactical communications, with a focus on customer engagement and support. Capable of delivering effective training, troubleshooting technical issues, and ensuring compliance with regulatory requirements.

Highest-signal resume keywords

6+ Years Professional Experience
Tactical Communications Experience
CRM Tools Proficiency
Technical Presentation Skills
Customer Relationship Management

ATS Optimization Keywords
Hard Skills

Digital Technologies
Technical Troubleshooting
Customer Support
Analytical Problem-Solving
Training and Equipment Installation

Soft Skills

Exceptional Organizational Skills
Verbal and Written Communication
Strategic Thinking
Customer/Service Orientation
Ability to Work Independently

Certifications & Qualifications

U.S. Citizenship or Green Card for ITAR Compliance
Eligibility for U.S. Security Clearance

Industry Keywords

Public Safety
Military
Emergency Management
Search and Rescue
Disaster Response

Tools & Technologies

Salesforce
Jira

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