VTC Systems Engineer

• Install, configure, engineer, and maintain server-side VTC infrastructure including Cisco Meeting Server, Cisco Tele Presence Management Suite, Cisco Unified Communications Manager, MCUs, and specialized audiovisual hardware
• Monitor backend network traffic and collaborate with network operations on QoS, enterprise bandwidth allocation, and H.323/SIP routing issues
• Apply DISA STIGs across VTC components, manage firewalls, and oversee enterprise COMSEC architecture
• Manage and key COMSEC hardware such as TACLANEs for secure enclaves
• Configure MCUs and manage room calendars and bridge resources to prevent scheduling conflicts
• Conduct conference-room sweeps 30-60 minutes before high-priority events to test connectivity, cameras, and microphones
• Resolve network outages, routing failures, and server crashes
• Escalate and resolve Tier I and II helpdesk tickets involving in-room issues
• Provide end-user education and quick-start orientations
• Report to the Program Manager

• Bachelor’s Degree in Information Technology, Systems Engineering, or equivalent military/civilian operational experience
• Active DoD 8140/8570 IAT Level II compliant certification, such as CompTIA Security+ CE
• CCNA Collaboration or Cisco CCT Collaboration certification
• Crestron Master Programmer, Crestron Technologist, or Extron Authorized Programmer/AV Associate credential
• Active Secret Clearance, with ability to obtain Top Secret/SCI Clearance
• Mastery of Cisco TMS and Cisco CMS
• Expertise integrating TACLANEs and KIVs into secure VTC enclaves
• Advanced understanding of SIP and H.323 protocols, network traffic analysis, and QoS standards
• High-level proficiency drafting technical network topologies using Microsoft Visio
• Must pass a background check and may require additional project/client background checks
• Proficient in Microsoft Office, Word, Outlook, PowerPoint, and Excel
• Ability to respond rapidly to high-stress VIP and General Officer meeting callouts
• Ability to conduct end-user education and quick-start orientations
• Exceptional interpersonal, verbal, and written communication skills
• Excellent organizational, analytical, problem-solving, multitasking, prioritization, adaptability, and attention-to-detail skills
• Ability to work independently and on a multifunctional team
• Ability to handle sensitive and confidential information appropriately
• Comfortable working in tight spaces and performing physical installations or endpoint replacements
• Ability to work extended periods, sit for long periods, and use computers and office productivity tools
• May work flexible schedules, holidays, and hours outside normal business hours
• May be asked to travel for business or professional development
• Preferred: CCNP Collaboration focused on CUCM, CMS, and TMS

Demonstrates expertise in managing and maintaining server-side VTC infrastructure, including Cisco Meeting Server and Cisco Unified Communications Manager, while ensuring compliance with DISA STIGs and managing COMSEC hardware. Proficient in network traffic analysis, troubleshooting, and providing end-user education in high-stress environments.

• Cisco Meeting Server Management
• DISA STIG Compliance
• Active DoD 8140/8570 IAT Level II Certification
• CCNA Collaboration Certification
• Network Traffic Analysis

• Cisco Unified Communications Manager
• H.323 Protocols
• SIP Protocols
• Technical Network Topologies
• Microsoft Visio
• TACLANE Integration
• MCU Configuration
• QoS Standards
• Audiovisual Hardware Management
• Server-Side Infrastructure Maintenance

• Exceptional Communication Skills
• Organizational Skills
• Problem-Solving Skills
• Multitasking Ability
• Attention to Detail

• CompTIA Security+ CE
• CCNA Collaboration
• Crestron Master Programmer
• Crestron Technologist
• Extron Authorized Programmer

• VTC Infrastructure
• Network Operations
• Enterprise Bandwidth Allocation
• COMSEC Hardware
• Background Check Compliance

• Cisco Tele Presence Management Suite
• Crestron Programming Tools
• Extron Programming Tools
• Microsoft Office Suite
• COMSEC Architecture