Desktop and Applications Manager

Location:
Remote but must live local to go on-site as needed one of the following locations: NYC, Dallas, Houston, DC, LA, San Fran, or Chicago.

Qualifications

• :
  
  A Bachelor's degree in Computer Science, Information Systems, or a related technical discipline is preferred
• .Candidates should bring 7 to 10 years of progressive experience in desktop engineering, application integration, or systems engineering, with a strong preference for experience in a large law firm or professional services environment
• .Prior experience directly managing or leading a team of engineers or analysts is required
• .Candidates must demonstrate expertise in Windows OS customization, registry management, Group Policy, and Microsoft Intune policy configuration, along with strong experience using enterprise troubleshooting and performance monitoring tools such as Windows Performance Analyzer, Control Up, Perfmon, and Wireshark
• .Hands-on experience with Windows Server, Active Directory, DNS, DHCP, and Intune policy management is expected
• .In-depth knowledge of legal applications is essential, including iManage Work 10, the Litera Desktop suite, Big Hand digital dictation and workflow solutions, Int App Time, and Adobe Acrobat DC
• .Candidates should possess strong knowledge of Microsoft 365 and Office 365 cloud-based capabilities, including Edge, One Drive, Teams, and SharePoint Online, with demonstrated experience in Office add-ins, toolbar customization, and application integration
• .Proficiency in configuring and optimizing collaboration platforms, including Zoom, Microsoft Teams, Cisco Web Ex, and Jabber, across physical and virtual desktop environments is required. Familiarity with virtualization and cloud platforms, including Microsoft Hyper-V, VMware ESXi, Azure Virtual Desktop (AVD), and Citrix (CVAD/DaaS), is highly valued
• .Advanced Power Shell and SQL skills for automation, Windows customization, and performance optimization are expected. Hands-on experience with profile management and personalization tools such as FSLogix and Ivanti App Sense is preferred
• .The successful candidate will be an exceptional communicator who can translate complex technical matters for non-technical stakeholders, a proactive problem-solver who anticipates issues before they impact end users, and a leader who holds themselves and their team to the highest standards of service excellence
• .Strong documentation skills and a commitment to creating and maintaining clear, thorough technical records are essential