Application Support Specialist

Application Support Specialist needed for a direct hire role on a HYBRID basis in Sparks Glencoe

We are seeking a hands-on Application Support Specialist to assist with integrations, data flows, and day-to-day system operations across our core business applications. This role focuses on monitoring and maintaining existing integrations, supporting data, and assisting with basic system administration tasks.

This is an early-career to mid-level role best suited for someone with foundational experience in SQL, integrations, and applications who is looking to grow their skills in integrations and platform support.

• Build, monitor, support, and troubleshoot system integrations
• Assist with data exchanges between CRM, claims platform, and enterprise data warehouse.
• Support STFP and API-based integrations (REST), including issue triage and basic troubleshooting.
• Implement routine fixes, minor enhancements, and support performance improvements under guidance.
• Support data ingestion and validation processes within the software application or data transfer.
• Create custom reports or write SQL queries (joins, filters, basic CTEs) to validate data and troubleshoot issues.
• Assist in maintaining data accuracy, completeness, and consistency across systems.

• Assist with administration of platforms such as Origami, Guidewire, IMS Vertafore or related systems.
• Manage user access requests, including account setup, roles, and permissions.
• Support basic configuration updates and data maintenance activities.
• Help monitor system health and
  ** escalate
  * * platform issues to senior team members.

• Monitor scheduled integrations, jobs, and data pipelines; respond to errors and alerts.
• Perform initial root-cause analysis and elevate more complex issues as needed.