Solution Architect​/Senior Solution Architect - PubSec - FedCiv

Applications for this position will be accepted on an ongoing basis.

The Solution Architect leads one or more work streams in sophisticated enterprise customer engagements, partnering with key collaborators to drive and achieve the vision while completing key deliverables. They serve as hands‑on advisors, using strong communication skills, solution and/or technical knowledge, Salesforce product knowledge, industry experience, consulting experience, and knowledge of their client’s business to deliver customer return on investment. Solution Architects are strong presenters and facilitators that are able to co‑create the vision and own the execution with the customer as well as acquire customer acceptance of the delivered solution.

They are capable of driving difficult conversations and removing roadblocks to implement the business strategies. They are proficient at analyzing issues and obstacles to resolve root cause, and can identify appropriate corrective action. They connect with technical and business customers from all levels through C‑suite. On a day to day basis, they interact with customer product owner, business process owner and technical resources to understand requirements, analyze information, and craft comprehensive solutions.

They also show a strong understanding of typical business challenges or common objectives faced by customers within the industry. Solution Architects are stewards of the Professional Services Methodology and use their networks to ensure that standard processes are followed. They engage with Customer Success and Product teams to ensure the solutions are driving the most effective achievement of the value objectives.

Solution Architects supply to thought leadership and standard methodologies by engaging with the cloud‑specific practices teams. They will chip in both internally in their Community and externally in the marketplace.

We are looking for candidates who have experience supporting customers in one or more of the following industries:

Global Public Sector - Federal Civilian

Federal Civilian (Fed Civ) – Work with non‑defense federal agencies (such as Health & Human Services, Commerce, and Transportation) to drive digital transformation initiatives that improve citizen services, requiring knowledge of federal procurement processes and the ability to obtain a Public Trust clearance.

• Serve as a trusted advisor to the client
• Identify and lead internal critical initiatives to grow the consulting practice; serve as an active contributor to the community’s overall knowledge base and expertise
• Guide customers and colleagues in rationalizing and deploying new technologies that drive increased business value
• Work collaboratively and having very strong communications skills, especially in instructing sophisticated concepts, and creative, prescriptive thinking across various levels of a client organization
• Identify and proactively lead risk areas and commit to seeing an issue through to complete resolution
• Handle customer expectations; negotiate solutions to sophisticated problems with both the customer and third‑party partners
• Review and correct project/program direction, approach, and key artifacts to keep programs on track and solutions extendable and maintainable going forward
• Drive a program vision while advising and articulating program/project strategies to enable technologies including the Salesforce platform

• 5+ years of shown experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and known work
• Extensive experience with configuration and customization on the Salesforce platform a must.
• Authority level…