Shopping Dept Manager​/DUG-Ellicott

Why choose us?

At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast‑paced, dynamic environment that’s constantly evolving.

• Lead all aspects of Home Shopping operations and handoff of orders to third‑party logistics partners.
• Review and manage "Metrics That Matter" on a daily/weekly basis with Home Shopping staff and Store Director.
• Ensure Home Shopping department meets standards for cleanliness, organization, and that all marketing materials are fresh.
• Perform initial validation "smoke" test hosted by Corporate Implementation team.
• Facilitate training for all Home Shopping employees, including "on‑demand" employees.
• Ensure all Home Shopping employees are following proper processes and procedures.
• Ensure customer satisfaction with the Home Shopping experience.
  • Ensure all orders are shopped and staged on time prior to customer arrival time.
  • Ensure all orders meet our 3Q’s standards:
    Quality (WIBI), Quantity (no OOS) and Quickness (on‑time order readiness).
• Facilitate store employee awareness; hold Home Shopping huddles throughout the day.
  • Ensure service‑centric customer‑facing employees can answer all Home Shopping FAQ’s.
  • Ensure service‑centric customer‑facing employees hand out Home Shopping flyers and "talk" Home Shopping to customers.
• Facilitate customer awareness of Home Shopping services.
• Drive sales by visiting neighboring businesses and explaining Home Shopping services.

• Excellent customer service skills.
• Strong verbal and written communication skills.
• Strong teamwork and interpersonal skills.
• Leadership skills and the ability to influence the work of others.
• Ability to motivate team members to achieve department goals.
• Basic computer skills; proficiency with Microsoft Office Suite (Excel, Word, Outlook) is highly desirable.

• Ability to stand, walk, bend, stoop, reach, and move rapidly for extended periods.
• Ability to lift and maneuver objects up to approximately fifty pounds.
• Analytical ability to handle administrative duties and mental alertness to ensure accurate, safe, and thorough completion of work activities; ability to concentrate amid frequent interruptions.
• Willingness to work independently in a fast‑paced environment.

• Competitive wages paid weekly.
• Associate discounts.
• Health and financial well‑being benefits for eligible associates (Medical, Dental, 401k, and more!).
• Time off (vacation, holidays, sick pay). For eligibility requirements, please visit myACI Benefits.
• Leaders invested in your training, career growth, and development.
• An inclusive work environment with talented colleagues who reflect the communities we serve.

Our Values – Click below to view video: ACI Values

A copy of the full job description can be made available to you.