Transportation Specialist

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Part Time Service Workers Ellington Senior Center, Ellington, CT, US

Title:

Transportation Specialist
Status:
Non-Exempt
Department:
Senior Center
Classification:
Part-Time
Supervised By:
Senior Center Director
Bargaining Unit:
Non-Bargaining

The Transportation Dispatcher coordinates and schedules transportation services for older adults and adults with disabilities participating in the Senior Center transportation program.

• Receives oral and written instructions from supervisors and performs assigned duties independently.
• Coordinate and schedule daily transportation services for older adults and adults with disabilities, including medical appointments, shopping trips, nutrition program transportation, recreational activities, and other approved transportation requests while maximizing route efficiency and vehicle utilization.
• Manage transportation requests received by telephone or in person, maintain drivers schedules, transportation calendars, scheduling software, and rider databases including canceled and rescheduled rides.
• Communicate transportation schedules, route changes, pickup times, and other program information to drivers, participants, volunteers, and staff. Provide appointment lists to support reminder calls.
• Monitor daily transportation operations, respond to scheduling conflicts or service disruptions, and assist in maintaining continuity of transportation services.
• Maintain accurate transportation records, participant files, ridership statistics, mileage records, driver logs, and other program documentation while ensuring confidentiality.
• Assist in monitoring driver certifications, required training, license renewals, vehicle maintenance schedules, inspections, registrations, and service records.
• Support compliance with ADA, Title VI, transportation safety regulations, and Town policies, including assisting with accident, incident, and safety documentation.
• Collaborate with other Town departments, community partners, volunteers, and participants to coordinate transportation services and promote program awareness.
• Serve as a relief driver as needed during staff shortages, vacations, illnesses, or periods of high demand. Assist passengers with boarding and exiting vehicles in accordance with program policies and ADA guidelines, and secure wheelchairs, scooters, walkers, and other mobility devices using manufacturer-approved restraint systems.
• Perform other related duties as assigned.

• Proficiency in Microsoft Office applications, internet-based applications, and standard office equipment, including computers, printers, scanners, and multi-line telephone systems.
• Knowledge of standard office practices, procedures, and recordkeeping methods.
• Ability to learn and become proficient in the use of transportation scheduling software and other technology used to support transportation operations.
• Ability to communicate effectively and provide courteous, professional, and responsive customer service to older adults, adults with disabilities, caregivers, volunteers, Town staff, and the public.
• Ability to exercise sound judgment, maintain confidentiality, organize and prioritize multiple tasks, and work independently with minimal supervision.
• Ability to establish and maintain effective working relationships with participants, volunteers, coworkers, other Town departments, and community partners.
• Ability to work effectively in an office environment with frequent interruptions and moderate noise from telephones, conversations, office equipment, and public activity.

• Ability to sit, stand, walk, bend, stoop, kneel, reach, and safely enter and exit transportation vehicles.
• Ability to operate wheelchair lifts, ramps, accessibility equipment, and other vehicle equipment used in the transportation of passengers.
• Ability to maintain the stamina and mobility necessary to safely perform dispatch, passenger assistance, and transportation duties.
• Ability to…