Customer Representative Associate II – Human Services

Position Information

Position Number:

Department:
Department of Health and Human Services (DHHS)

Grade: 13 (Admin Svcs)

Pay Rate: $17.30 - $24.91 per hour

Location:

Ellsworth, Maine

Telework:
Partial telework with management approval

Visa Sponsorship:
Not eligible

• Comply with State policies, including security and confidentiality protocols.
• Work with clients over the phone to assist with eligibility questions.
• Assist clients with reporting, eligibility, and compliance requirements.
• Coordinate approved client services.
• Code, compute, verify, post, reconcile, and update standard documents.
• Update case records and complete documentation requirements.
• Inform supervisor of emergency trends in service needs.
• Provide clients with information about how to apply for benefits.
• Confirm receipt of documents from clients.
• Replace various cards that clients use to access benefits.
• Provide information about resources to clients.
• Perform other duties as assigned.

To qualify for this position, candidates must have training, education, or experience in office and administrative support work that demonstrates:

• Competency in applying the principles and practices of quality customer service to assist the public with applications, fees, examinations, or social services that have eligibility or compliance components.
• Ability to use independent decision‑making on appropriate processes, information to process, and actions to take in accordance with standard procedures.

Cover letter should rate skills in the following areas as expert, skilled, or novice:

• Outlook or comparable email applications.
• Excel or comparable spreadsheet applications.
• MS Word or comparable word processing applications.
• Receptionist or customer assistance by phone.
• Data entry (entering data and narratives).

Questions about this position:
Marcus Hatch (Marcus.Hatch) or . Submit PDFs or Word documents. Apply through internal channel for current State of Maine employees or through the State’s career page for other applicants.

• Paid holidays, sick leave, and vacation leave.
• Health insurance coverage with state contribution to employee‑only premiums (approximately 85%–100%).
• Dental insurance with 100% employee‑only premium coverage.
• Retirement plan with state contribution equivalent to 14.11% of pay.
• Parental leave: six weeks of fully paid leave for all employees welcoming a child.
• Other wellness benefits as authorized under applicable agreements.

The Maine State Government is an Equal Opportunity Employer and encourages applicants of all backgrounds to apply. Reasonable accommodations are provided to qualified individuals with disabilities upon request.