Client Services Coordinator

Client Services Coordinator - 96318

Northern Light Maine Coast Hospital | Imaging Service | Full Time

Salary range- $17.00-$21.45 USD

The compensation range listed reflects the range Northern Light Health anticipates relying on in setting the wages for the position. The range may not necessarily include all additional compensation elements available, such as differentials, incentive programs and benefits.

Reports to the Manager, Radiology. Functions support include, but are not limited to: patient scheduling, pre-admission registration, order entry, film file maintenance, report file maintenance and radiology information system file maintenance. Acts as a frequent liaison with Patient Accounts, Billing, Coding, Registration, and Insurance verification. Frequent contact with physicians, patients and the public.

Pre-registration of Medical Imaging patients. Verifies that current and pertinent patient demographics, dates and insurance information are obtained. Verifies that all information input into the computer is accurate and complete. Verifies that appropriate signatures/authorizations are obtained on chart. Verifies that copies of outpatient records are distributed according to procedure. Works closely with Medical Imaging Technical Staff and Physicians regarding patient charts and procedures.

Order Entry Assists the DMI with developing a protocol that ensures all needed exam information is placed in the IS in a timely fashion. Performs entry of outpatient walk-ns and add-ons. Film File Maintenance Ensures film files are correctly coded and filed. Performs merging of current films with prior Medical Center films. Performs film sign-outs to include that films on loan are properly signed out.

Performs follow-up on films not returned on a timely basis. Obtain prior comparison images in a timely fashion. Report File Maintenance Helps to monitor system performance to ensure that radiographic reports are dictated, transcribed, distributed and filed on a timely basis. Radiology Information System (Meditech FUJI PACS) In conjunction with other members of department management, ensures that all orders are input on a daily basis and processed correctly.

Able to respond to coworker's questions regarding features and functions of the system. Helps to monitor response time for patient scheduling, order entry and related functions on a periodic basis. Able to push images to outside facilities. Routine Daily Procedures Accurately logs daily patient work and updates patient information in the Meditech system. Responsible for scheduling exams for various areas within Medical Imaging including CT, Fluoroscopy and U/S, MAM, MRI,NM, DXA Appropriately determines a suitable time slot for each exam.

Relays the proper instructions and preps to patients and/or doctors offices for all exams. Coordinates multiple exams for Fluoroscopy, CT Scan, Ultrasound and Mammography. Ensures the exams follow a logical order with preps in correct sequence. Releases x-rays to patients and/or doctors' offices after getting signed release by the patient and pre-packages all films to be picked up in advance for outside appointments.

Logs all clinic films to be read. Acts as a chaperone for exams as needed. Greets patients and ensures each department is aware of their patient's arrival in a timely fashion. Answers patients' questions in a courteous and professional manner. Reschedules appointments as necessary. Retrieves records/films for physicians for examination. Mails reports to outside offices. Types and distributes exam schedules for the following day.

Prepares paperwork and envelopes in advance for the next day's exams. Performs additional tasks as assigned.

• Behaves with…