Warranty Administrative Assistant

Automotive Warranty Administrative Assistant
Previous Warranty Admin. or Service Advisor Experience Preferred

Pay Rate: $20 per Hour

Schedule:
Monday - Friday

Elmhurst Toyota is seeking a detail‑driven Warranty Administrative Assistant to support our Warranty Department with accurate claim processing, documentation management, and communication between service advisors, technicians, and manufacturers. This role is ideal for someone who thrives in a fast‑paced dealership environment, enjoys administrative precision, and understands the importance of compliance and timely submissions.

• Stable, reputable dealership with long‑standing community presence
• Supportive management that invests in employee growth and training
• Competitive pay based on experience
• Collaborative team environment where your contributions are valued
• Opportunities for advancement within the Service and Warranty departments

• Assist in preparing and submitting manufacturer warranty claims.
• Verify repair orders are complete and meet manufacturer documentation requirements.
• Ensure technician stories, labor operations, causal parts, and coding are accurate.
• Attach required supporting documentation, photos, and repair records.
• Monitor claim status and assist with correcting rejected or returned claims.
• Work closely with Service Advisors, Technicians, Parts Department, Warranty Administrator and Service Management.
• Notify advisors or technicians when documentation is missing or corrections are required.
• Review completed repair orders for:
  • Accurate labor operations
  • Proper technician punch times
  • Required customer concern, cause, and correction documentation
  • Parts billed correctly
  • Proper authorizations and signatures

• Previous Warranty Admin. or Service Advisor experience preferred
• Strong understanding of dealership repair order and warranty processes preferred
• Basic accounting or reconciliation experience.
• Proficiency with computers and dealership management software.
• Excellent communication and follow-up skills.
• Excellent attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Strong communication and team collaboration skills.