Sales Coordinator

Forge Truck Centers is a leading provider of high-quality Class 8 trucks, vocational vehicles, and specialized trailers, serving businesses nationwide. With a focus on reliability, performance, and customer partnership, Forge helps companies across industries keep their operations moving with dependable equipment and expert support.

The Sales Coordinator is a critical part of the Forge Truck Centers growth plan, designed for a highly organized, detail-oriented individual who thrives in a fast-paced, customer-focused environment. This role supports the sales team by managing inbound leads, coordinating sales activities, and ensuring a seamless customer experience from initial inquiry through pass off to the Sales Team.

This is an excellent opportunity for someone looking to grow into a sales, account management, or operations role within a dynamic and expanding organization.

• Manage and respond to inbound leads across multiple platforms (website, email, phone, and third-party sources) in a timely and professional manner
• Qualify, route, and track leads within CRM (Hub Spot) to support sales pipeline efficiency
• Maintain accurate and up-to-date customer and sales data in CRM systems
• Support sales representatives with administrative tasks, scheduling, and deal coordination
• Collaborate cross-functionally with marketing, operations, and service teams to ensure alignment and customer satisfaction
• Monitor and follow up on open opportunities to help drive deal progression
• Assist in preparing sales reports, dashboards, and performance tracking
• Deliver excellent customer service by acting as a responsive and reliable point of contact
• Identify opportunities to improve processes and enhance the customer journey

• Bachelor’s degree in Marketing, Business Administration, or a related field, or equivalent combination of education and experience
• 1–2 years of experience in Sales Support, Sales Operations, Customer Success, or a similar role
• Experience managing inbound leads across multiple channels (preferred)
• Proficiency with Hub Spot and ability to navigate additional SaaS platforms
• Strong customer service orientation with a proactive, problem-solving mindset
• Excellent organizational skills and attention to detail
• Ability to multitask and manage competing priorities in a fast-paced environment
• Strong communication and interpersonal skills
• Ability to work effectively across multiple teams and departments
• Quick learner with the ability to adapt to new tools, processes, and priorities
• Positive attitude and strong willingness to learn and grow

Success in this role will be measured by a combination of responsiveness, data accuracy, and contribution to sales pipeline efficiency:

• Lead Response Time: Average response time to inbound inquiries
• Lead Conversion Support: Percentage of inbound leads successfully qualified and passed to sales
• CRM Data Accuracy: Completeness and accuracy of records, including contact information, deal stages, and activity tracking
• Lead Follow-Up Rate: Consistent and timely follow-ups on open leads and opportunities
• Pipeline Hygiene: Maintenance of clean, up-to-date pipeline data in Hub Spot
• Sales Team Support Efficiency: Timeliness and quality of administrative and coordination support provided to sales reps
• Customer Satisfaction: Responsiveness and professionalism reflected in customer interactions
• Cross-Functional Collaboration: Effectiveness in working with marketing, operations, and service teams to resolve issues and move deals forward
• Process Improvement Contributions: Identification and implementation of workflow or efficiency improvements

• Salary Range: $55,000 - $65,000 annually, depending on experience
• Comprehensive benefits package including health, dental, vision and 401(k) (including match)
• Opportunity for career growth within sales, operations, or account management

Collaborative and supportive team culture