Senior Product Manager - Customer Portal

Senior Product Manager - Customer Portal

Hybrid:
In Office Every Thursday in Elmhurst, IL Required

Only candidates local to the Chicagoland area will be considered

Join Med Speed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At Med Speed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

We’re looking for a Product Manager to own the strategy, roadmap, and execution of our Customer Portal across web and mobile. This is our primary digital touchpoint for B2B customers, and you'll be responsible for shaping how they experience our platform day-to-day. You’ll partner closely with engineering leadership, design, customer success, and sales to deliver a portal experience that drives adoption, retention, and customer satisfaction.

Our stack is Flutter on the front end (web and mobile from a shared codebase) and .NET on the back end. You don't need to write code, but you should be comfortable working closely with engineers on a modern cross-platform stack.

Above any specific skill or tool, we’re hiring for product sense
—the judgment to know what’s worth building and what isn’t, often before the data is in. It’s the trait that most consistently separates PMs who ship products customers love from PMs who ship features on time.

• Pattern recognition for what good looks like. You can use a competitor’s product for 10 minutes and articulate what’s working, what’s broken, and what the team likely argued about internally. You notice friction that others have stopped noticing.
• An instinct for the real problem. When a customer asks for “a button that does X,” you don’t just build the button. You figure out the underlying job they’re trying to get done, and you often come back with a better solution.
• Judgment under uncertainty. Most product decisions don’t come with enough data to be obvious. You’re comfortable making a confident call when the dashboard doesn’t tell you the answer.
• Ruthlessness about scope. Given a 12‑item feature list, you can quickly identify the three that matter and defend cutting the rest.
• Calibrated empathy for different users. Genuinely inhabit different personas—new admin, daily power user, executive—and predict how each will react to a design before it ships.
• Coherence of vision. The features you ship feel like they belong to the same product and compound into something bigger over time.

We’ll screen for this directly in the interview process—critique our portal, prioritize improvements live, and walk us through past product decisions in depth.

• Own the end‑to‑end product vision, strategy, and roadmap for the Customer Portal across web and mobile platforms.
• Translate customer needs, business goals, and market insights into a clear, prioritized backlog with well‑defined requirements, user stories, and acceptance criteria.
• Lead discovery work: customer interviews, usability sessions, competitive research, and deep analysis of product dashboards and error/observability data (e.g., Sentry) to surface friction points, generate ideas, and validate problems and solutions before committing engineering effort.
• Apply strong product sense and judgment to make confident calls when data is incomplete—knowing when to dig deeper, when to ship and learn, and when to say no.
• Use AI tools aggressively to multiply your output: drafting PRDs and specs, synthesizing customer feedback at scale, analyzing usage patterns, prototyping ideas, and accelerating your research and writing.
• Partner with your designer to shape intuitive, accessible experiences…