Director of Revenue Operations

Director of Revenue Operations Hybrid:
In Office Every Thursday in Elmhurst, IL Required

Join Med Speed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At Med Speed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close-knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

The Director of Revenue Operations is a strategic leader responsible for designing, optimizing, and governing the operational infrastructure that enables predictable revenue growth, customer retention, and commercial excellence. This role serves as the operational backbone of the commercial organization, ensuring sales, marketing and customer experience operate through integrated processes, trusted data, actionable analytics, and scalable technology. Partners closely with sales, customer experience, marketing, finance, operations, information technology, and product leadership to create a unified commercial operating model that supports the entire customer lifecycle from opportunity creation through customer value realization, renewal, and expansion.

The successful candidate will combine strategic thinking with operational execution, building the systems, insights, and disciplines necessary to improve commercial performance while enabling data-driven decision making across the organization.

• Revenue Strategy & Planning
  • Lead annual revenue planning, territory design, quota development, and capacity modeling.
  • Develop revenue forecasts and scenario analysis that support executive decision-making.
  • Monitor pipeline health and velocity, sales productivity, and revenue performance against organizational objectives.
  • Build executive dashboards and reporting that provide clear visibility into commercial performance.
• Sales Operations
  • Optimize sales processes, pipeline governance, forecasting, and opportunity management.
  • Own CRM strategy, governance, and continuous improvement.
  • Manage territory alignment, account assignments, lead routing, and sales performance reporting.
  • Partner with sales leadership to improve forecast accuracy, seller productivity, and operational consistency.
  • Administer sales incentive compensation processes and performance measurement.
• Revenue Analytics
  • Establish a single source of truth for commercial performance metrics.
  • Standardize customer segmentation, renewal forecasting, churn analytics, and expansion opportunity management.
  • Develop executive reporting across growth, retention, renewals, forecasting, and customer health.
  • Analyze trends, identify risks, and deliver actionable insights that improve business performance.
  • Support Board of Directors reporting and executive business reviews through accurate, meaningful analytics.
• Commercial Process Excellence
  • Design and continuously improve end-to-end commercial workflows across the customer lifecycle.
  • Standardize commercial processes while reducing operational complexity.
  • Improve cross-functional handoffs and identify automation opportunities that enhance customer experience and organizational efficiency.
  • Document and govern commercial operating procedures and best practices.
• Leverage Commercial Technology & Systems
  • Utilize the commercial technology ecosystem, including CRM, business intelligence tools, marketing automation, contract management, and related technologies.
  • Inform the technology roadmap supporting future business growth.
  • Ensure successful system integrations, platform adoption, and continuous optimization.
  • Partner with IT on system architecture and data management initiatives.
• Data Governance
  • Establish governance standards that ensure data integrity across all commercial systems.
  • Define business…