Service Center Lead — Customer Support & Coaching
Job in
Elmhurst, DuPage County, Illinois, 60126, USA
Listed on 2026-07-26
Listing for:
Burroughs, Inc.
Full Time
position Listed on 2026-07-26
Job specializations:
-
Customer Service/HelpDesk
Customer Success Mgr./ CSM, Customer Service Rep, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Burroughs, Inc. in Elmhurst, IL, USA, is seeking a Supervisor for our Service Center of Excellence to lead frontline customer support teams.
You will manage day-to-day call center operations, ensure service levels, coach agents, and coordinate with Field Service Managers to deliver outstanding customer experiences. The role requires strong communication, problem solving, and a focus on SLA performance, with responsibility for scheduling, real-time monitoring, and process improvements across the
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