Customer Service Rep​/Dispatchers

** Customer Service Representative / Dispatcher*
* *
* Location:

Elmhurst, IL*
* ** Pay: $18-$19 per hour*
* *
* Employer:

Kelly Services*
* ** Position Type:
Contract-to-Hire*
* *
* Schedule:

10:00 a.m.

-6:30 p.m.; five days per week, including one weekend day-Saturday or Sunday-and four weekdays*
* ** Position Overview*
* Kelly Services is hiring dependable and hardworking Customer Service Representatives/Dispatchers for a contract-to-hire opportunity in Elmhurst, IL.

The assignment is expected to last approximately 3-6 months, with the possibility of permanent hire sooner based on attendance, work quality, schedule compatibility, performance, and business needs.

** Job Summary*
* The Customer Service Representative/Dispatcher will manage maintenance and project service calls in real time to help ensure technicians operate efficiently and customer service-level agreements (SLAs) are met. This position supports customer satisfaction and field-service efficiency while reducing the day-to-day call-management workload for the District Manager.

** Essential Functions and

Key Responsibilities *
* + Monitor service and project calls for an assigned region.

+ Reassign calls based on SLA requirements, technician availability, and technician location.

+ Develop and maintain an understanding of the assigned territory to effectively manage call assignments.

+ Respond to customer escalations and coordinate resolutions with Service Technicians and District Managers.

+ Alert the District Manager to at-risk SLAs and service issues that cannot be resolved.

+ Document service-call activity and actions in the Service Center system.

+ Work with District Managers to understand technician and regional objectives, priorities, and performance targets.

+ Perform call-management functions that support technician efficiency and customer satisfaction.

+ Maintain accurate and timely communication with customers, technicians, and management.

+ Knowledge, Skills, and Abilities

+ Knowledge of the assigned territory and technician locations to support effective call management.

+ Understanding of systems and procedures used to handle and document service calls.

+ Strong customer-service skills.

+ Excellent listening, patience, and oral and written communication skills.

+ Ability to work independently and make sound decisions.

+ Strong judgment, analysis, and problem-solving abilities.

+ Ability to work collaboratively with coworkers to resolve issues.

+ Excellent multitasking and organizational skills.

+ Ability to work effectively in a fast-paced, changing environment.

+ Strong attention to detail and follow-through.

+ Initiative and a dependable, punctual work ethic.

** Education and Experience*
* + High school diploma or GED required.

+ Prior customer service experience or equivalent problem-solving experience required.

+ Proficiency with Microsoft Windows, Outlook, Excel, and Word.

*
* How to Apply

*
* Send your updated resume to    or call Nancy at .

Kelly Services is an Equal Opportunity Employer

As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.  _

Please note:

The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type._  Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account.

In addition, employees are entitled to earn paid sick leave under the applicable state or local plan.…