Insurance Verification Specialist

Bright Direction Dental is seeking an enthusiastic Insurance Verification Specialist. Bright Direction Dental partners with exceptional dental practices across six states; IL, IN, MI, OH, MO, and WI, operating in a fast-paced, collaborative environment where dedicated professionals build strong relationships and deliver outstanding patient care. We believe excellence starts with our people — their work ethic, values, and commitment to growth.

The Insurance Verification Specialist (IVS) will play a critical role in maintaining the financial health of BDD. This position is responsible for verifying patient insurance for all scheduled and last minute (when possible) appointments for assigned locations, as well as maintaining correct and accurate insurance information in the Practice Management System (PMS) associated with a patient account for proper billing and assigning fee schedules.

The IVS will also directly communicate with the office(s) regarding patients who have terminated coverage, as well as externally communicate with patients to obtain their complete and proper insurance information.

• Verification of insurance for each patient who has a scheduled appointment.
• Obtain coverage and benefit information for all dental procedures.
• Load proper insurance to patient account to ensure proper claims submission.
• Maintain and load insurance into Practice Management System.
• Assign appropriate insurance fee schedule to the patient chart based on insurance coverage.
• Communicate with patients as needed to obtain updated insurance information.
• Enter and update patient demographics into the billing system as needed.
• Work effectively and maintain expected productivity.
• Other tasks or duties as assigned.

• 2+ years’ experience in Revenue Cycle Management, preferably in a Dental practice environment
• Extensive knowledge of medical or dental explanation of benefits
• High School Diploma
• Strong Knowledge of Microsoft Office Suite, specifically Excel and Outlook
• Knowledge of dental insurance and terminology
• Strong analytical, critical thinking and problem-solving skill
• Excellent written and verbal communication skills
• Ability to prioritize effectively and meet strict deadlines, completing tasks in a fast-paced organization.

Ability to perform frequent repetitive work with attention to detail.

• Strong Work Ethic
• Professional, motivated, with a pleasant demeanor
• Ability to build and maintain trust.
• Create open communication and professionalism.
• Team Player
• Supports corporate vision and strategy.

• 24/hr-26.50/hr (Commensurate with experience)

• Must be able to lift up to 15-30 pounds at a time.
• Manual dexterity to use computers and other standard office equipment.
• Combination of frequent sitting, standing, walking, bending, stooping, and/or reaching

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT It is the policy of Bright Direction Dental to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

In addition, Bright Direction Dental will provide reasonable accommodations for qualified individuals with disabilities