Client Experience Coordinator

Client Experience Coordinator Position Overview

We are seeking a highly organized, customer-focused Client Experience Coordinator to support our Design-Build division from the initial Design-Build Agreement (DBA) through contract execution and beyond as a project resource.

This role is the organizational and client-communication linchpin between the Project Director, designers, estimators, clients, and construction team. The ideal candidate combines project coordination, client service, design/construction experience, and strong attention to detail.

The position is ideal for someone who enjoys keeping projects organized, communicating with clients, managing details, and helping creative teams move projects forward.

• Support the Project Director following the initial client meeting and through contract signature.
• Prepare and coordinate Design-Build Agreements and ensure they are sent to clients promptly.
• Maintain consistent communication with clients throughout the design and pre-construction process.
• Monitor project milestones, deadlines, appointments, and next steps to keep projects moving.
• Help manage client expectations around budgets, scope, selections, and project timelines.
• Coordinate client meetings and follow-ups on behalf of the Project Director.
• Work closely with designers to track design revisions and ensure client decisions are documented.
• Review plans and project documentation for accuracy, completeness, materials, colors, sizes, and specifications.
• Help coordinate samples and finish selections with clients, designers, and suppliers.
• Review estimates and final project details with the estimator to ensure client selections are accurately captured.
• Monitor project communication and respond to client questions or route them to the appropriate team member.
• Document decisions and elevate issues to the Project Director or Design-Build Division Manager.
• Remain connected to projects after handoff to construction as a resource for clarification when needed.
• Help identify bottlenecks and hold the overall process accountable to established milestones.
• Support the Design-Build division with other coordination and administrative needs as required.

• Highly organized and detail-oriented.
• Strong customer service and communication skills.
• Comfortable working with clients and managing expectations.
• Able to coordinate multiple projects and competing priorities.
• Proactive and capable of following up without constant direction.
• Comfortable working collaboratively with designers, sales, estimating, and construction teams.
• Creative-minded while being highly organized and process-oriented.
• Able to understand design details and translate them into clear client communication.
• Professional, dependable, and willing to do whatever it takes to create a great client experience.

• 1-3 years of experience in design, landscape design, construction, project coordination, or a related field.
• Experience in a design-build or project management environment is highly desirable.
• Interior design or interiors experience is a plus.
• Experience coordinating materials, finishes, samples, and client selections is helpful.
• Candidates with internship or early-career experience in a design firm are encouraged to apply.
• Experienced project coordinators or project managers who want a more focused coordination role are also encouraged to apply.

Required/Preferred:

• Ability to read and carefully review design and construction plans.
• Familiarity with material palettes, planting plans, and project specifications.
• or similar project management software.
• Google Workspace or comparable office software.
• Aspire experience is a plus.
• AutoCAD experience is helpful, but advanced drafting is not required.
• Sketch Up, Adobe Creative Suite, or Structure Studios experience is a plus.

• Full-time, year-round position.
• Approximately 40 hours per week.
• Typical schedule is approximately 8:00 AM-5:00 PM, with some flexibility.
• Primarily office-based, approximately 90% office / 10% field.
• Occasional client-site visits, sample deliveries, or evening client interactions may be required.
• Weekend work is rare.
• This is an in-office position; remote work is not offered.

• $60,000-$75,000 annual salary, depending on experience and qualifications.
• Potential future incentive opportunity tied to Design-Build division performance may be considered.

Reports to the Design-Build Division Manager and works closely with…