ADAS Customer Support Technician

Job Title

ADAS Customer Support Technicians are the face of the remote services that we offer and are not a traditional call‑center position. This high‑skill, high‑impact technical support role directly affects vehicle safety and customer satisfaction.

This role requires customer interaction via telephone and online chat to perform remote vehicle scanning, programming, and Advanced Driver Assistance System (ADAS) calibrations to help the collision shop get the customer’s vehicle calibrated and back on the road safely.

This position is not remote and requires consistent, in‑person attendance to perform all essential job functions.

• Perform remote vehicle scanning, programming, and calibrations for the collision shop via telephone and online chat. Document the work performed and generate the related invoice.
• Collaborate with ADAS Customer Support Techs and Team Leads about best practices, training opportunities, and career growth.
• Access the OEM software tools and service information to ensure all procedures are followed and calibrations are completed successfully.
• Other duties as assigned.

• High School diploma or GED required.
• 1 to 3 years working in a technical field or technical call center environment required.

• Strong PC skills including proficiency in Microsoft or Google environments.
• Superior customer service skills required.
• Ability to read and learn OEM service information and procedures.
• Strong problem‑solving capabilities required.
• Ability to communicate effectively both verbally and in writing with customers required.
• Ability to multi‑task required.
• Automotive experience or automotive education experience preferred.

• Must be able to hear on a telephone and at times with others speaking.

The Boyd Group welcomes unique talents from all backgrounds and characteristics. We act with integrity and appreciate the diverse perspectives that make our “Greater Team” exceptional. Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

• Annual Paid Time Off (PTO) plans
• 2 weeks of Paid Parental Leave for full‑time employees who work a minimum of 30 hours per week
• 6 paid holidays annually
• Medical, Prescription Drug, Dental & Vision Insurance effective Day 1
• 401(k) Retirement Plan with company match
• Employer Paid Short‑Term Disability & Life Insurance
• Additional Voluntary Life Insurance
• Continuing Education Opportunities
• Free Prescription or Non‑Prescription Safety Glasses annually
• Annual Voluntary Uniform Stipend
• Voluntary Daily Pay option available

$24.50 - $30 / Hourly

At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.