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Call Management & Service Coordination Specialist
Job in
Elmhurst, DuPage County, Illinois, 60126, USA
Listed on 2026-08-22
Listing for:
Burroughs, Inc.
Full Time
position Listed on 2026-08-22
Job specializations:
-
Energy/Power Generation
Field/Service Technician
Job Description & How to Apply Below
Burroughs, Inc. is seeking a Field Service Coordinator to manage real-time maintenance and project service calls, ensuring technician efficiency and SLA adherence across the assigned region. The role focuses on optimizing call routing and resources to maximize uptime for customers.
You will document actions, reassign calls by priority and location, escalate issues when needed, and work with District Managers to meet targets for customer satisfaction and field performance.
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