Product Service Engineer

Are you an engineer who enjoys solving technical problems, working directly with customers, and making a real impact? We're looking for a Product Service Engineer to join a collaborative team supporting highly engineered industrial cooling systems used in advanced technology and medical applications.

In this role, you'll combine hands-on troubleshooting with customer support, partnering with engineering, service providers, and end users to keep critical equipment operating at peak performance. If you thrive on variety, enjoy diagnosing complex systems, and want to grow your technical expertise, this is an excellent opportunity.

• Diagnose and troubleshoot technical issues involving refrigeration, electrical, mechanical, fluid, and control systems.
• Respond to customer service requests by phone, email, and remote monitoring tools.
• Coordinate with third-party service providers to resolve equipment issues in the field.
• Support on-site troubleshooting and commissioning activities when needed.
• Coordinate replacement parts and service logistics to minimize equipment downtime.
• Prepare service reports and communicate project status to customers and internal teams.
• Escalate critical issues and collaborate with engineering to drive long-term product improvements.
• Provide technical training and support to customers, service partners, and internal teams.
• Assist with project planning and startup activities to ensure successful equipment installation and operation.

• Bachelor's degree in Engineering.
• Approximately 1-3 years of engineering experience; HVAC, refrigeration, thermal systems, or industrial equipment experience is a plus.
• Strong troubleshooting and analytical skills.
• Excellent communication and customer service abilities.
• Experience working with ERP systems and standard business software.
• Ability to manage multiple priorities in a fast-paced environment.
• Self-motivated, collaborative, and eager to learn.

• Work on highly engineered products supporting cutting-edge technologies and medical applications.
• Blend technical engineering with customer interaction and problem-solving.
• Join a collaborative team where your ideas and technical expertise are valued.
• Opportunity for long-term career growth in an engineering-focused environment.
• Stable Monday-Friday schedule with flexible start times.