Bilingual Complaints Specialist

Complaints Specialist

The Human Resource and Labor Relations Specialist will assist with labor relations and human resources matters, gathering, collecting, and maintaining documents and records required for contract and policy development, investigations, and negotiations.

• Serves as the initial contact and liaison for intake and assessment of employee complaints including union grievances.
• Conducts initial interviews and gathers information for employee relations matters such as harassment allegations, work complaints, or other concerns; informs appropriate HR staff when additional investigation is required.
• Collects information and data to assess cost and policy implications of negotiations and disputes. This may include management and union proposals, pay scales and wages, benefits, working conditions, and other mitigating circumstances.
• Conducts surveys, interviews related to employee relations, and other research related to human resource policies, compensation, and other labor negotiations; collects information and reports results to Labor Relations Manager or Human Resources Director.
• Maintains knowledge and understanding of laws and regulations related to EEO, affirmative action, collective bargaining, unions, labor relations, and human resources.
• Assists with the preparation of documents and records required for contract negotiations, meetings, and negotiations with employee and labor organizations.
• Assists with hiring during company acquisitions.
• Gatekeeper for unemployment claims, including delegating and completing claims.
• Review and respond to unemployment claims with appropriate documentation. Review monthly unemployment statements.
• Performs other duties as assigned.
• Travel is required for this position.

• Excellent verbal written and communication skills.
• Excellent interpersonal, negotiation, and conflict-resolution skills.
• Excellent time management skills with the proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Understanding laws, regulations, and guidelines related to HR and contract negotiations.
• Proficient with Microsoft Office Suite or related software.

• Degree in Human Resources, Labor Relations, Business, Accounting, or related field preferred.
• At least three years of professional human resource administration required with preferred experience in employee relations.
• SHRM-CP or SHRM-SCP preferred.

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.