UX​/UI Designer

UX/UI Designer

Hybrid:
In Office Every Thursday in Elmhurst, IL Required

Join Med Speed and help deliver health! We’re a healthcare logistics company partnering with organizations nationwide to transport vital medical supplies and specimens. At Med Speed, teamwork, integrity, and growth drive everything we do. If you’re passionate, driven, and ready to make a real impact, we want to hear from you. Today, we have a nationwide presence with locations across the U.S., yet we’ve never lost the entrepreneurial spirit and close‑knit culture that defined us from day one.

Our people are at the heart of what we do and how we support our customers. We work as one team, we keep our promises, and we get better every day. These aren’t just words; they shape how we support each other, grow together, and deliver real impact.

The UX/UI Designer will lead the UX design of our external customer portal, available as both a web application and native mobile app. This hands‑on role focuses on creating clear, intuitive, and professional user experiences that simplify complex logistics workflows and enable customers to efficiently manage their day‑to‑day operations. Partnering closely with Product and Engineering, the designer will translate user needs into thoughtful UX experiences and polished, production‑ready UI designs.

• UX & Interaction Design
  • Design end‑to‑end customer workflows that simplify complex logistics processes, including order placement, shipment tracking, order visibility, notifications and alerts, document access (BOL, POD, COC), and account management.
  • Map user journeys and identify friction points to ensure customers can complete tasks efficiently with minimal cognitive load.
  • Create low‑ and mid‑fidelity wireframes to validate structure and flow before visual refinement.
  • Develop interactive, clickable prototypes in Figma to support stakeholder alignment and usability testing.
  • Produce production‑ready UI artifacts and annotated design specifications for Engineering.
  • Contribute to and maintain reusable component libraries that promote consistency and reduce redundant design work.
  • Account for various user scenarios, edge cases, system constraints, and error states.
• Visual Design
  • Produce high‑fidelity, polished UI designs for both responsive web applications and native mobile applications (iOS and Android).
  • Ensure a cohesive visual experience across platforms while respecting native interaction patterns and platform conventions.
  • Apply strong visual hierarchy, typography, spacing, and alignment to create clean, professional interfaces suitable for enterprise users.
  • Maintain alignment with brand guidelines while modernizing and refining the overall interface aesthetic.
  • Evolve and maintain a lightweight design system, including reusable components, and documentation to support scalable development.
• Collaboration
  • Partner closely with the CPTO and Product Leads to deeply understand feature intent, business objectives, and customer pain points.
  • Participate in discovery conversations to ensure the right problems are being solved before designing solutions.
  • Translate product requirements into interaction patterns, and scalable UI solutions.
  • Actively engage in backlog refinement and sprint planning to clarify scope, surface risks, and align on design intent.
  • Advocate for the customer perspective in product discussions while balancing business and technical constraints.
  • Partner directly with Tech Leads and engineers to ensure design solutions are technically feasible and efficient to implement.
  • Provide detailed design specifications, redlines, assets, and interaction guidance to support accurate execution.
  • Participate in design reviews and QA to ensure implemented features align with the intended experience.
  • Iterate quickly based on engineering feedback without compromising usability or clarity.
• Continuous Improvement
  • Incorporate customer feedback from support, account management, and product teams into iterative design enhancements.
  • Review analytics, behavioral data, and usage trends to identify usability gaps and workflow bottlenecks.
  • Proactively recommend UX improvements that reduce support inquiries and…