Digital Workspace and Collaboration Engineer

Job Summary

The Digital Workspace and Collaboration Engineer is a key member of the Digital Workspace and Collaboration Infrastructure team, serving as the primary architect and guardian of our cloud-collaboration environment. This role ensures that team members across the US and Canada have seamless, secure, and high-performing access to essential tools. Bridging the gap between complex backend infrastructure and the frontline user experience, you will provide Tier-3+ support while driving the evolution of our desktop and mobile device management strategies.

Crucially, you will spearhead our transition into AI-driven productivity through advanced automation, modern endpoint management, and the continuous optimization of the Google Workspace ecosystem. Additional responsibilities include mastering object delivery systems and supporting shop-level technologies.

• Google Workspace Mastery & Productivity Tools Admin – Matter Expert, you will manage complex security configurations, identity integrations, and core collaboration services while acting as the primary administrator for Google Workspace email, calendaring, and video conferencing rooms.
• AI Enablement (Gemini) & AI Productivity Expert – Acting as the organization's resident AI Productivity Expert, you will architect the secure deployment, governance, and adoption of Gemini for Google Workspace to significantly enhance enterprise workflows and end‑user efficiency.
• Advanced Scripting & Automation – You will design and enforce robust device policies across a diverse hardware fleet by natively managing mobile devices via Google Admin MDM and leveraging Workspace ONE for advanced application delivery and holistic enterprise desktop management.
• Mobile Device Management (Workspace ONE & Google MDM) – You will design and enforce robust device policies across a diverse hardware fleet by natively managing mobile devices via Google Admin MDM and leveraging Workspace ONE for advanced application delivery and holistic enterprise desktop management.
• Corporate Device & Video Conferencing Lifecycle Management – You will oversee the complete end-to-end lifecycle for corporate user devices and enterprise video conferencing hardware, managing everything from initial procurement and provisioning to maintenance, refresh cycles, roadmap and secure decommissioning.
• Advanced Software Engineering and Packaging Backup – Serving as the critical backup resource for advanced software packaging and engineering, you will ensure continuous, reliable object delivery and seamless application deployment across the entire enterprise fleet.
• End User Experience Engineering – You will actively create, monitor, measure, and engineer the digital workspace roadmap to eliminate friction and ensure team members experience a seamless, highly performant, and intuitive interaction with their daily technology stack.
• Enterprise Project Delivery – Leading complex, cross‑functional IT initiatives, you will ensure that all cloud-collaboration, on‑premises solutions and infrastructure projects are delivered on time, within scope, and in perfect alignment with broader business objectives.
• Vendor Relation Management – You will help manage and optimize relationships with key hardware and software partners, including Google, to drive strict SLAs, elevate systemic issues, and guarantee maximum ROI on enterprise technology investments.

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• Deep expertise in Google Workspace ecosystem, including identity, and access management. SaaS Administration, and device Management (Intune, Workspace One, Google MDM).
• Hands‑on scripting experience in Google Apps Script, Power Shell, and Mobile Device.

• Google Workspace Administration Experience with Microsoft is a plus.
• Automation & Scripting.
• AI Productivity Enablement.
• Mobile Device Management.
• Video Conferencing Support.

• Bachelor’s Degree in Information Technology.
• Google Workspace Administrator Certification.
• ITIL Foundation Certification.