Resident Maintenance Technician
Listed on 2025-12-31
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Maintenance/Cleaning
Maintenance Technician / Mechanic
Join to apply for the Resident Maintenance Technician role at KNAPP North America
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Join to apply for the Resident Maintenance Technician role at KNAPP North America
Who We Are
At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
Who We Are
At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.
We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future!
Join us and see how you can help change the world! For more information, visit
What You Get To Do
As a Resident Maintenance Technician, you will be expected to provide industrial Electrical/Mechanical expertise and be part of a team that works to maximize equipment utilization and efficiency.
Essential Functions and Responsibilities :
- Rectify electro-mechanical faults and specialist technical assistance as a support technician
- Respond to emergency calls on Customer sites
- Be safety conscious in all activities, demonstrate a track record of owning problems and promote successful completion of the tasks
- Provide first-class response to Customer, ensuring as reasonably and practical as possible a first-time right policy
- Provide emergency breakdown and specialist maintenance support
- Handle set up and calibration of precision automation equipment
- Create strong effective working relationships with Customer and their operational agents to enable KNAPP to provide superior service
- Achieve performance in terms of expected output, speed of response, quality of repair and standards of workmanship
- Train customer’s maintenance team as required
- Provide experience and expertise in the installation of conveyor and precision automation equipment
- Maintain quality of service by ensuring effective communication with customers
- Ensure that reports are well written and legible
- Execute site quality procedures, safety procedures, and any statutory procedures
- Participate in regular meetings with the Maintenance Shift Supervisor or Resident Site Manager or Site Maintenance Manager to discuss activities and progress, unless there is no on-site accountability in which case you would provide that information to the Resident Business Manager
- Provide specialist maintenance service support to the Customer’s installed system
- Ensure that all spare parts usage issues are logged appropriately and promptly with the KNAPP Spare Parts team
- Ensure proper care and maintenance of the tooling and equipment are provided
- Provide flexibility and the best use of skills and capabilities
- Ensure that all time sheets and documents are accurate and legible; to be submitted to KNAPP on biweekly basis for approval
- Experience in mechanical strip-down/reassembly, basic field wiring, machine calibration and system testing
- Ability to work against a…
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