Training Manager

TheTraining Managerplays a pivotal role in delivering a high-quality, customer-focused training service that supports Elmhurst’s position as thepreferred and most trusted provider of building energy rating training.

This role is responsible for planning, developing, and delivering training programmes that align with organisational and industry goals, while upholding the highest standards of professionalism, integrity, and customer value. Working closely with senior leaders, managers, and external partners, the Training Manager ensures training strategy supports wider business objectives and evolving market needs.

You will lead and develop a high-performing training team, oversee training delivery across multiple formats, manage budgets and subcontractors, and ensure an excellent end-to-end customer experience — from initial enquiry through to course delivery and feedback.

Key Responsibilities

Leadership & Management

• Lead, manage, and mentor team members to maintain a high-performing, customer-focused training function
• Champion professionalism, integrity, and high standards across all training operations
• Ensure effective use of training assets, facilities, systems, and staff
• Plan, develop, and deliver training programmes aligned with organisational and industry goals
• Assess training needs and regularly update materials to ensure accuracy, relevance, and quality
• Coordinate training delivery across multiple formats, including classroom, online/remote, and on-demand LMS
• Support the development and launch of new training products and business initiatives

Customer Experience & Service Delivery

• Oversee enquiries, reception, front-of-house services, and complaint handling
• Maintain the highest standards of integrity, fairness, and professionalism in customer interactions
• Promote Elmhurst’s training services and protect the organisation’s reputation

Commercial & Operational Management

• Set training course prices and oversee promotional activities to maximise revenue and engagement
• Manage training budgets efficiently, ensuring value for money and cost-effective delivery
• Recruit, contract, and manage subcontractors providing specialist expertise or additional capacity
• Work collaboratively with senior leaders and managers to ensure training supports wider business objectives
• Act as a professional ambassador for Elmhurst across the industry
• Build and maintain strong relationships with external providers, partners, and stakeholders
• Contribute to maintaining Elmhurst’s reputation as a trusted industry leader in building energy rating expertise

About You

People are at the heart of Elmhurst’s success. We are looking for a Training Manager who brings energy, leadership, and a genuine commitment to delivering outstanding customer experiences.

You will demonstrate:

• A strong“can-do” attitudeand willingness to go the extra mile
• Proven experience leading and developing teams
• Experience managing training programmes, learning delivery, or professional development initiatives
• Strong organisational, communication, and stakeholder-management skills
• Commercial awareness, including pricing, budgets, and supplier management
• A customer-centric mindset with high standards of integrity and professionalism

Experience with intraining, education, professional services, or a regulated/technical industry is highly desirable.

Phenna Group is an Equal Opportunities Employer

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