Fire Equipment Shop Supervisor

Fire Equipment Shop Supervisor

Chicago Metropolitan Fire Prevention (CMFP)

• Oversee and direct all Fire Equipment Department operations to ensure efficient, orderly, and compliant execution of work.
• Establish, maintain, and enforce department policies, procedures, and workflows.
• Ensure daily staffing coverage sufficient to meet operational and customer needs.
• Coordinate shop, field, and administrative activities to meet service commitments.
• Perform hands‑on fire equipment service work as needed to support department operations, training, and customer commitments.

• Deliver a consistently high level of service that meets or exceeds customer expectations.
• Act as a point of escalation for customer concerns and ensure timely resolution.
• Support customer retention through reliability, professionalism, and service quality.

• Ensure all work performed in the shop, field, and office meets company standards and applicable codes.
• Maintain compliance with NFPA, DOT, OSHA, and other applicable regulations.
• Ensure shop equipment, tools, and processes remain compliant and properly maintained.
• Review completed work to verify accuracy, documentation, and regulatory adherence.

• Maintain staffing levels appropriate to department workload and growth objectives.
• Supervise, coach, and hold department personnel accountable for performance and professionalism.
• Ensure technicians follow established procedures and safety practices.
• Address performance issues promptly and professionally.

• Remain current with applicable code requirements, including DOT certifications.
• Provide ongoing training to technicians, including preparation for required license and certification renewals.
• Communicate code changes, procedural updates, and best practices to department staff.

• Maintain accurate and effective inventory control of fire extinguishers, parts, agents, cylinders, and supplies.
• Ensure inventory levels support operational needs while controlling costs.

• Complete and/or approve all Fire Equipment Department invoicing accurately and in a timely manner.
• Ensure service records, tags, and documentation are completed and properly maintained.

• Perform worksite surveys when required.
• Prepare customer pricing and written proposals.
• Support and drive year‑over‑year department growth through service quality, pricing strategy, and customer relationships.

• Review and establish competitive pricing.
• Monitor department performance to ensure acceptable profit margins.
• Identify opportunities to improve efficiency, reduce waste, and increase profitability.

• Perform other duties as assigned by the Vice President of Operations.

• Minimum of three (3) years’ experience in a fire equipment service‑related business.
• Minimum of two (2) years’ experience in a supervisory or management role.
• Strong knowledge of fire equipment service operations and applicable codes.
• Proven leadership ability with strong interpersonal and organizational skills.
• Highly motivated, results‑oriented, and accountable.
• Proficient in Microsoft Office and standard business systems.

• Own department results, not just activity.
• Maintain a disciplined, compliant, and professional operation.
• Build a reliable, accountable team.
• Contribute directly to department growth and profitability.

• Ability to work in a shop and warehouse environment.
• Ability to stand, walk, bend, kneel, and reach for extended periods.
• Ability to lift, carry, and move fire extinguishers, cylinders, and equipment weighing up to approximately 50 pounds.
• Ability to safely use hand tools, testing equipment, and shop machinery.
• Ability to work both at a desk and in active service environments as required by operational needs.

This role offers hourly compensation based on experience, ranging from $26.00‑$30.00 hourly. Compensation beyond this range may be considered for additional certifications and years of experience. Full benefits are offered, including immediate health benefits. FVF&S Co. and CMFP offer a 401(k) with company match and are 100% employee owned. Employees are eligible for the company ESOP, Employee Stock Ownership Plan, after one year of employment.