Associate Account Manager

Trilab Health is a physician‑founder and physician‑led clinical laboratory dedicated to delivering high‑quality diagnostic services with unmatched precision, transparency, and care. Headquartered in the Chicagoland area, our team brings years of clinical, operational, and laboratory expertise across toxicology, molecular diagnostics, general chemistry, and hematology. We partner with healthcare providers, treatment centers, and medical practices nationwide to support better patient outcomes through reliable testing and exceptional service.

Department: Sales & Marketing

Company: Trilab Health

Job Type: Full‑Time, Exempt

Salary: $50,000 Anually

Location: Onsite and Field (Remote). Travel required up to 50% of the time; occasional overnight may be included.

Trilab Health is seeking an experienced and highly organized Associate Account Manager to serve as the operational liaison between clients, laboratory departments, logistics, and commercial operations. The role requires prior laboratory experience and a solid understanding of laboratory workflows, client onboarding, and Laboratory Information Systems (LIS), particularly Orchard Harvest™.

• Serve as the primary operational contact for assigned provider accounts.
• Build and maintain strong relationships with physicians, practice managers, treatment centers, and healthcare organizations.
• Support new client onboarding and ensure seamless implementation of laboratory services.
• Conduct account check‑ins and proactively identify opportunities to improve client satisfaction.
• Coordinate resolution of client concerns and ensure timely follow‑up.
• Assist the sales team with account retention and customer engagement initiatives.

• Utilize Orchard Harvest™ Laboratory Information System to support client account setup and maintenance.
• Create, maintain, and update provider profiles, collection sites, test menus, client information, and reporting preferences.
• Troubleshoot basic Orchard workflow and account‑related issues while coordinating with IT and laboratory departments when necessary.
• Monitor specimen workflow, order status, and reporting accuracy.
• Support connectivity projects including EMR/EHR integrations and electronic reporting initiatives.

• Partner with Business Development Representatives and Sales Leadership to facilitate successful client implementations.
• Assist with preparing client presentations, proposals, onboarding materials, and operational documentation.
• Coordinate communication between laboratory departments and commercial teams.
• Support contract implementation and service transitions.
• Maintain accurate CRM and account documentation.

• Collaborate with Logistics, Accessioning, Molecular, Toxicology, General Chemistry, Billing, and Customer Service teams to ensure efficient service delivery.
• Coordinate courier logistics, specimen collection supplies, and client inventory requests.
• Track service issues and work with internal departments to implement corrective actions.
• Monitor turnaround times and client performance metrics.
• Participate in process improvement initiatives to enhance operational efficiency.

• Prepare account performance reports and client utilization summaries.
• Analyze laboratory activity and identify trends affecting client satisfaction.
• Monitor service KPIs, turnaround times, specimen volumes, and operational metrics.
• Maintain accurate documentation of client interactions and operational updates.

• Bachelor’s degree in Healthcare Administration, Business, Life Sciences, Marketing, or a related field (or equivalent experience).
• Minimum two years of experience in a clinical laboratory, healthcare organization, or laboratory operations environment.
• Working knowledge of Orchard Harvest Laboratory Information System (LIS).
• Understanding of laboratory workflows including specimen collection, accessioning, testing, reporting, and client services.
• Excellent customer service and relationship…