Associate Account Manager

About Trilab Health

Trilab Health is a physician‑founded and physician‑led clinical laboratory dedicated to delivering high‑quality diagnostic services with unmatched precision, transparency, and care. Headquartered in the Chicagoland area, our team brings years of clinical, operational, and laboratory expertise across toxicology, molecular diagnostics, general chemistry, and hematology. We partner with healthcare providers, treatment centers, and medical practices across the country to support better patient outcomes through reliable testing and exceptional service.

Since our inception in 2015, our focus has remained clear: provide accurate, timely diagnostics while building meaningful relationships with the providers and patients we serve. With industry‑leading turnaround times, robust internal quality processes, and a commitment to integrity, Trilab Health continues to set the standard for excellence in clinical laboratory testing.

To empower healthcare providers with precise diagnostics, clear insights, and compassionate support so they can make informed decisions that improve patient care.

Department: Sales & Marketing
Company: Trilab Health
Job Type: Full‑Time, Exempt
Salary: $50,000 annually
Location: Onsite and Field (Remote); travel up to 50% of the time, occasional overnight stays.

Trilab Health seeks an experienced and highly organized Associate Account Manager to support our Sales & Marketing team by serving as the operational liaison between clients, laboratory departments, logistics, and commercial operations.

The role requires prior laboratory experience and a strong understanding of laboratory workflows, client onboarding, and Laboratory Information Systems (LIS), particularly Orchard Harvest™. The Associate Account Manager will ensure new and existing provider accounts receive exceptional support throughout the client lifecycle—from implementation and connectivity to ongoing account management and issue resolution.

• Serve as the primary operational contact for assigned provider accounts.
• Build and maintain strong relationships with physicians, practice managers, treatment centers, and healthcare organizations.
• Support new client onboarding and ensure seamless implementation of laboratory services.
• Conduct account check‑ins and proactively identify opportunities to improve client satisfaction.
• Coordinate resolution of client concerns and ensure timely follow‑up.
• Assist the sales team with account retention and customer engagement initiatives.
• Utilize Orchard Harvest™ Laboratory Information System to support client account setup and maintenance.
• Create, maintain, and update provider profiles, collection sites, test menus, client information, and reporting preferences.
• Troubleshoot basic Orchard workflow and account‑related issues while coordinating with IT and laboratory departments when necessary.
• Monitor specimen workflow, order status, and reporting accuracy.
• Support connectivity projects including EMR/EHR integrations and electronic reporting initiatives.
• Partner with Business Development Representatives and Sales Leadership to facilitate successful client implementations.
• Assist with preparing client presentations, proposals, onboarding materials, and operational documentation.
• Coordinate communication between laboratory departments and commercial teams.
• Support contract implementation and service transitions.
• Maintain accurate CRM and account documentation.
• Collaborate with Logistics, Accessioning, Molecular, Toxicology, General Chemistry, Billing, and Customer Service teams to ensure efficient service delivery.
• Coordinate courier logistics, specimen collection supplies, and…