General Manager

Genera Manager(Operations Manager), New Location - Elmhurst

Full-time, Salaried
· Location Operations

Reports to:

Market Leader

Saltbox makes the hardest parts of running a small online business simple. Our work spaces bring together flexible warehouse suites, offices, and hands‑on logistics support, all designed to help eCommerce entrepreneurs scale with confidence. Our members run businesses across Fashion & Apparel, Health & Beauty, Electronics, Household Goods, and more. When you join Saltbox, you’re not just joining a company, you’re helping real small business owners in your own backyard succeed.

This is our first Saltbox location in Chicago, opening in Elmhurst in fall 2026, and you're the person who makes it real. We're hiring the General Manager now, well before the doors open, so you're fully trained and ready to run the building from day one. You won t step into someone else s system: you ll build the team, the member relationships, and the operational playbook every future Chicago location gets measured against.

You ll run this location as a business, not as an operations supervisor. Occupancy, member satisfaction, revenue, and team performance are yours, built through the systems you put in place, the people you develop, and the calls you make. Your job is to run the location as a business, member retention, team performance, and operational health are yours to own. Your job is to run the location as a business, member retention, team performance, and operational health are yours to own.

Opening a brand‑new location in a brand‑new market is rare, and Chicago is a milestone for Saltbox. If you want full ownership of a P L, a team, and a member community, and the chance to set the standard for an entire market, this is that role.

Before the doors open, you're getting ready: learning the Saltbox playbook, standing up your systems, and hiring the team you ll lead. Once you re open, most days you re close to the floor and close to your members. You review the numbers that tell you how the location is really doing, walk the space, and coach your team through the situations that need someone with authority in the room.

Your time goes to the decisions that move occupancy, retention, and team performance, and to building the systems that hold the standard even when you re not looking.

• Schedule:
  
  this is a fully onsite role in Elmhurst, generally Monday through Friday during business hours, with occasional weekend or after‑hours needs during the launch period.
• Your team: you ll hire and lead a team of 2 to 4, typically a Lead Ops and 1 to 3 Member Specialists, and grow it as the location ramps.
• Travel: expect travel to an existing Saltbox market for training before opening. After launch, travel is minimal.

• Own the location s business performance: occupancy, member satisfaction, revenue targets, and budget adherence are yours.
• Review location performance weekly, know the numbers, flag what s off, and bring your Market Leader into anything that needs attention.
• Keep labor costs, supply budgets, and vendor relationships within parameters without managing every line item yourself.

• Build and develop your team, their growth, performance, and confidence as operators are yours to own.
• Own headcount decisions: know when it s time to hire, make the final call on who, and set new team members up to land well.
• Conduct performance reviews, hold corrective action conversations, and make retention and separation decisions when it comes to it.
• Coach your team through hard situations so they get better, rather than handling everything yourself.

• Own member retention, staying close enough to your members to catch a problem before it becomes a cancellation.
• Lead the tours and onboarding conversations that need a decision‑maker: high‑value prospects, complex scenarios, and key relationship moments.
• Resolve member escalations directly, billing disputes, contract conversations, and anything that needs real authority.

• Ensure the location runs at Saltbox s operational standards by…