Director of Parts & Service Sales

Joe Johnson Equipment (JJE) is the foremost distributor of public works equipment, supplying mobile infrastructure maintenance solutions to municipalities and contractors throughout Canada and the US.

The Director of Parts and Service Sales will develop and implement short- and long-term parts and service strategies to increase sales through technical expertise and exceptional relationship and territory management. Reporting to the VP of Operations, this position supports Regional Directors in leading a team of Parts & Service Support Representatives (PSSRs) across our organization, establishing objectives and targets for the team, investigating, analyzing, and implementing new approaches to parts and service sales and new products.

The role leads specific product lines, ensuring they reach market consistently and effectively, and sets pricing and approves quotes for equipment and Tier II product sales.

Branch: Ideal candidate must reside within commuting distance to a JJE branch.

• 1 Vacancy – New Role
• Permanent/Full-Time
• Office Based with Travel Requirements
• Anticipated Salary Range: $–$ (based on education and experience)
• Annual Performance Review, with Bonus Opportunity
• Premium Health Insurance Benefits
• Paid Vacation and Paid Personal Days
• 10 Company Paid Holidays
• 401(k) Employer matching

• Results oriented and strategic thinker
• Solid analytical skills based on data
• Proven leadership skills
• Detail oriented
• Demonstrate strong product knowledge aptitude
• Track record for continuous improvement on workflow processes
• Ability to develop and lead employees with a wide range of experience levels
• Advanced verbal and written communication skills, with excellent customer service skills
• Ability to self-motivate, plan and execute work without supervision
• High level of discretion and judgment in the application of operational change principles
• Ability to establish and maintain working relationships within and outside of the organization (employees of all levels, external partners, suppliers, customers, stakeholders, etc.)
• Ability to use discretion in the workplace including maintaining confidentiality and respecting privacy
• Ability to take accountability for projects and initiatives

Education / Certification:

• Post‑Secondary Degree in Sales, Marketing, Business Management or a related program OR equivalent experience
• Have or be able to obtain a valid passport for cross‑border travel
• Must have a valid driver’s license with a clean driving record
• Must be able to pass a pre‑employment background check

Experience:

• Previous experience managing inside/outside sales teams or a related position
• Experience leading and training others, including employee engagement initiatives
• Sales experience with the JJE lines or similar product lines and/or Parts and Service Sales would be an asset
• Proficiency developing, implementing, and leading product lines over a large territory – including strategic and tactical approach
• Advanced experience using a CRM, MS Office Suite, with focus on Word, Excel and Outlook

• Understand key parts and service sales strategies in each market and partner with each PSSR to support execution of those strategies
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• Develop marketing and promotional programs in collaboration with Marketing team
• Develop and maintain strong customer relationships and manage any escalated issues to ensure overall customer satisfaction
• Ride along with PSSRs on their regular on‑site visits and provide support and…